Description and Requirements Job Descriptions: Build trusted relationships with Sales, C-level executives, and technical decision makers to ensure early engagement in customers AI strategy and solution discussions. Represent Lenovo Solutions & Services Group (SSG) during the sales cycle, including project scoping, solution architecting, proposal development, effort sizing and pricing, plus presentation - supporting NVIDIA-based AI stack, Generative AI, and AI infrastructure opportunities. Ensure that customer expectations around AI capabilities, timelines, and outcomes are realistically set and managed. Facilitate GenAI, LLM, and AI strategy discovery workshops to surface business use cases and technical readiness. Lead technical advisory and solutioning efforts in presales, including sizing of infrastructure and services based on NVIDIA's AI stack, with a warm handover to deliver upon deal closure. Strong capability in both AI solution architecture and presales services estimation (including training, tuning, deployment, and MLOps components). Serve as a technology thought leader and internal evangelist for AI adoption and customer success. Assist in building and leveraging an internal and external partner ecosystem, including NVIDIA, to craft end-to-end AI solutions spanning infrastructure, software, services, and MLOps pipelines. Maintain up-to-date knowledge of AI trends, including NVIDIA AI Enterprise stack, open-source tools, and cloud-native AI/ML platforms. Stay current through certification and enablement in relevant AI technologies (e.g., NVIDIA Certified, Azure/AWS/GCP AI services, MLOps frameworks). Contribute to the development of internal solution capabilities and customer-facing collateral when required. Responsibilities: Lead AI discovery sessions and technical/roadmap workshops with clients to understand pain points, use cases, and success criteria. Architect end-to-end AI solutions using NVIDIA's AI stack (e.g., Base Command, DGX, NeMo, Triton, TensorRT, NGC, RAPIDS, CUDA, AI Enterprise) and supporting technologies (e.g., Kubernetes, Kubeflow, MLFlow). Scope, size, and price AI services-including infrastructure sizing, LLM customization, fine-tuning, inference optimization, and MLOps pipelines. Create solution documentation such as technical write-ups, architecture diagrams, proposal content, and scope of work (SOW). Lead internal Solution Certification processes and ensure compliance with internal presales workflows. Support transition to delivery through a structured and warm handover process. Collaborate closely with offering, delivery, and marketing teams to refine offerings and support go-to-market activities. Act as AI advocate internally and externally, participating in thought leadership, enablement, and customer education sessions. Any other responsibilities allocated by management. Basic Qualifications: 10+ years of experience in enterprise IT, with at least 3-5 years in AI/ML architecture, data science solutioning, or AI platform engineering. Deep understanding of NVIDIA's full AI stack and ecosystem, including DGX platforms, AI Enterprise Suite, Base Command, NeMo, Triton Inference Server, and TensorRT. Strong experience in GenAI/LLM concepts, including prompt engineering, fine-tuning, vector databases, inference optimization, and ethical AI governance. Demonstrated experience designing AI pipelines on-premises and in cloud environments (e.g., Azure AI, AWS Sagemaker, GCP Vertex AI). Proven ability to translate business requirements into scalable technical architectures and present to both technical and business stakeholders. Strong experience in pricing and effort estimation of AI services, including hardware sizing and GPU-based workload planning. Hands-on experience with Python-based AI frameworks and orchestration tools (e.g., PyTorch, TensorFlow, Hugging Face, MLFlow, Kubernetes). Excellent communication, documentation, and interpersonal skills across culturally diverse teams. Ability to travel for customer workshops and events as required. Preferred Qualifications: NVIDIA Certified AI Specialist or similar AI certifications (Azure AI Engineer, AWS Machine Learning Specialty, etc.). Experience with open-source LLM platforms (e.g., Llama, Mistral, Falcon), vector DBs (e.g., FAISS, Weaviate), and retrieval-augmented generation (RAG). Familiarity with MLOps frameworks and responsible AI practices. Prior experience in AI consulting or AI pre-sales roles with demonstrable deal wins. Knowledge of AI trends and applications across industries (e.g., finance, healthcare, manufacturing). Fluency in English, with additional regional language proficiency in Asia Pacific as an advantage. Strong self-learning aptitude with a proactive and customer-first mindset.
Description and Requirements Single Point of Contact for customer's concerns and issues, business critical events and major incidents for the region till problem resolution. Be the Customer Experience (CX) focal to influence and lean good customer service practices sharing across different service touch points. Build and maintain customer relationship and coordinate with Lenovo support teams and delivery partners in other geographies to support customer. Own and drive teams to ensure services are delivered according to the contractual requirement in the most cost-effective manner. Early identification of customer satisfaction issue and develop Service Improvement Plan to address the issue. Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews and track open issues till closure. Develop and maintain Account Support Plan, including contents such as customer contact list, customer IT environment (inventory) and configuration, service level objective, key process and operation procedures and etc. Responsible for Relationship customer account satisfaction (CSAT score) Good understanding of all customer dissatisfaction issues, with the ability to analyze and deep dive the root cause, and constantly seek ways to improve the process or systems to minimize occurrences and enhance good experience. Manage the performance of Service Partners and ensure that Service Levels and scope of work are achieved accordingly. Managing SLA and other Key service metrics on weekly / monthly basis Identifies any cost saving opportunities and drives cost saving plans. Drive Cost reduction Key service metrics Required Experience: Bachelor's degree in Computer Science, Engineering, or Business Administration 15+ years experience in service delivery, managing services delivery partners and managing customer satisfaction. At least 3 years experience in working with clients Ability to manage multiple complex customer situations at the same time Excellent interpersonal and communications skills Excellent oral and written English skills Hands on experience on x86 servers, storage, VMware, Linux and Windows servers At least 5 years experience in server & storage maintenance services At least 2 years experience in Account management
Description and Requirements Must have 6-8 years of experience in the ServiceNow platform . Must have hands-on experience with ITSM, CSM, Portals, and Scoped Applications . Must be proficient in integrations (Inbound/Outbound). Must have strong communication skills and experience in client handling . Must be able to mentor junior developers in the team. Must be based in Bengaluru .
Description and Requirements Provide contract administration support for the Global Contracts Team Arrange for the approvals, signature and uploading of contracts into CLM Answer contract queries Establish the Contract Database for the GCT Extract meta data from contract documents Prepare reports relating to contract meta data.
Description and Requirements Key Responsibilities : Lead end-to-end transitions of AI PoCs into production environments, managing the entire process from testing to final deployment. Configure, install, and validate AI systems using key platforms, including VMware ESXi and vSphere for server virtualization, Linux (Ubuntu/RHEL) and Windows Server for operating system integration, Docker and Kubernetes for containerization and orchestration of AI workloads. Conduct comprehensive performance benchmarking and AI inferencing tests to validate system performance in production. Optimize deployed AI models for accuracy, performance, and scalability to ensure they meet production-level requirements and customer expectations. Serve as the primary technical lead/SME for the AI POC deployment in enterprise environments, focusing on AI solutions powered by Nvidia GPUs. Work hands-on with Nvidia AI Enterprise and GPU-accelerated workloads, ensuring efficient deployment and model performance using frameworks such as PyTorch and TensorFlow. Lead technical optimizations aimed at resource efficiency, ensuring that models are deployed effectively within the customer's infrastructure. Ensure the readiness of customer environments to handle, maintain, and scale AI solutions post-deployment. take ownership of AI project deployments, overseeing all phases from planning to final deployment, ensuring that timelines and deliverables are met. Collaborate with stakeholders, including cross-functional teams (e.g., Lenovo AI Application, solution architects), customers, and internal resources to coordinate deployments and deliver results on schedule. Implement risk management strategies and develop contingency plans to mitigate potential issues such as hardware failures, network bottlenecks, and software incompatibilities. Maintain ongoing, transparent communication with all relevant stakeholders, providing updates on project status and addressing any issues or changes in scope. Experience : Overall experience 7-10 years Relevant experience of 2-4 years in deploying AI/ML models/ AI solutions using Nvidia GPUs in enterprise production environments. Demonstrated success in leading and managing complex AI infrastructure projects, including PoC transitions to production at scale. Technical Expertise: Experience in the area of Retrieval Augmented Generation (RAG), NVIDIA AI Enterprise, NVIDIA Inference Microservices (NIMs), Model Management, Kubernetes Extensive experience with Nvidia AI Enterprise, GPU-accelerated workloads, and AI/ML frameworks such as PyTorch and TensorFlow. Proficient in deploying AI solutions across enterprise platforms, including VMware ESXi, Docker, Kubernetes, and Linux (Ubuntu/RHEL) and Windows Server environments. MLOps proficiency with hands-on experience using tools such as Kubeflow, MLflow, or AWS SageMaker for managing the AI model lifecycle in production. Strong understanding of virtualization and containerization technologies to ensure robust and scalable deployments.
Description and Requirements C ore Responsibilities . Lead marketing planning and execution for demand generation and account-based campaigns across PC and Services. . Deliver annual marketing outcomes aligned with business goals. . Own services content marketing strategy, including creation, distribution, and performance measurement. . Develop and repurpose digital assets tailored to buyer cohorts and journey maps. . Optimize the marketing technology stack for automated, personalized campaigns. . Manage data integration, campaign automation, performance tracking, and compliance. . Support cross-functional collaboration and innovation to improve marketing ROI. . Integrate Lenovo's AI and PC/Solutions messaging into commercial events (proprietary and third-party). . Collaborate with agencies on branding, messaging, and experiential engagements for target segments. . Develop quarterly campaign plans in consultation with stakeholders. . Align campaign KPIs across the funnel to enable a 360-degree Account-Based Marketing approach. . Monitor campaign execution and progress across quarters. . Partner with segment teams to define campaign journeys for enterprise and mid-market customers. . Coordinate with marketing operations and alliance marketing SPOCs for timely execution and proof of campaign delivery. . Report campaign performance during monthly/quarterly QBRs with India/AP and WW ILT. . Ensure seamless campaign integration with Marketo in collaboration with marketing automation teams. . Develop and maintain nurture streams for services across segments and monitor performance. . Collaborate with segment leads, account managers, and communications teams to create customer references and case studies. Experience Requirements . 10+ years of experience in brand and demand generation marketing. . Minimum 5 years in B2B marketing for institutional buyers in technology and services sectors. . Strong project management, data analytics, and presentation skills. . Proficiency in ATL/BTL media planning and audience segmentation. . Deep analytical mindset with a focus on optimizing ROI. . Expertise in marketing automation and lead management tools and processes.
Description and Requirements Summary - Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Managed Services customers. Position Responsibilities Oversee installation and setup of Desktop, Laptop and Tablet devices (Order Management) Management of incidents and requests for DaaS customers (Support issues) Monitoring and managing inventory levels (Inventory, Kanban Management, Supply Management) Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues Invoicing the customer and vendor for services delivered Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity Ensure customer satisfaction at all times Processing Orders for New devices, re-deploying devices Prepare documentation to record and track SLA performance and other reporting requirements Provides technical feedback on process issues to improve overall service delivery. Produce Billing Report Ensure that the invoices are presented to the customer on time Ensure Service Reporting are done on a timely basis. Position Requirements: 4-5 years project coordination experience, ideally in services environment Extremely Fluent English since the position liaises with Global Customers Experience with ticketing tools Excellent Skills in Excel Persistent, detail oriented, able to multitask. Exposure to tools like SAP is an added advantage
Description and Requirements Quarterly basis. Knowledge base repository to be maintained and to be submitted as and when requested by Customer IT Management team. . Billing is based on SLA achievement and periodic as per agreed timelines and ensure payments are made against the invoices. . Ensure monthly skill enhancement (Technical and Verbal) for every team mates working onsite at Customer site. . Ensure customer Mandatory training should be inducted to the resources on customer premises. . Segregation of duties between teams supporting versus ones managing access. . Ensure availability of End User Support Team's availability as per the deployment plan. . Continuous improvement to process - working with the Support team. . Manage and ensure Incidents/Service Requests are logged and responded as per agreed SLA's. . Responsible for the ongoing operation of End User Support Team. . Tracking and preplanning of leaves in the team. . Fulfilling Backups and replacement (Resources) if needed. . Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team. . Validation of Shift Roster and Daily Shift Handover Report. . Responsible for the Timely generation of reports mutually agreed upon with Customer & Lenovo IT.
Description and Requirements Role / Job Description The Level 2 Network Support Engineer position at Lenovo India Private Limited is a challenging role. That requires highly skilled Network engineer on Cisco technologies. The candidate should demonstrate strong skills on Architecture, design, management and troubleshooting of Cisco Devices. Key responsibiliteis . Strong Technical skills for install, configure, and manage for network technologies. . Expertise on Cisco technologies is a mandatory . Cisco SDA, DNAC, WLC, ACI, ISE and Campus technologies expertise is mandatory . Expertise on Cisco technologies for: Data, Voice and Wireless along with Firewalls. . Demonstrate strong expertise in Cisco wired and wireless technologies including traditional routing, switching and network security technologies. . Deployment, management and troubleshooting of Cisco ACI & SDN solutions . Strong knowledge and experience on Provisioning, Assurance and Automation services on Cisco DNAC center. . Implement and manage Cisco ISE for secure network access. . Work closely with network architects and administrators to optimize Cisco SDA deployments. . Strong knowledge and experience on SDN, Switching, Routing, Network Security, Underlay & Overlay, VxLAN, Micro segmentation, AAA, DNS, DHCP, IPAM solutions. . Perform configuration, maintenance, and troubleshooting of firewall policies and rules . Strong knowledge of Cisco wireless infrastructure and hands-on experience with Wireless LAN controller and Cisco AP troubleshooting as well as with the Cisco WLC IOS Code upgrades. . Excellent Troubleshooting & Debugging expertise on Cisco WLC and Access Points. . Strong knowledge and experience around Voice Network technologies: Corporate Telephony, Cisco Call Manager, Voice Gateways, Cisco Unified Communications/Voice Conferencing/Webex . Monitor network traffic for potential security threats and proactively address vulnerabilities . Troubleshoot and resolve network problems, ensuring optimal performance and reliability. . Collaborate with cross-functional teams to ensure network security standards align with business objectives . End to end network tower BAU operations using Cisco technologies . Should be able to independently work drive team for SLA commitments and ad-hoc demands from Client . Life Cycle operations including updates, upgrades and firmware / Patching etc. for entire IT landscape . Network automation for Cisco technologies is a mandatory . Closely with OEMS and other ISVs to ensure end to end resolution . Ability to work independently to defining IT landscape, Capacity expansion . Ability to drive qualify, service improvements independently . Ability to have connect and relationship with client executives and Reviews . Efficient and expert to deal and work with cross teams Professional Certifications . Valid Cisco CCNP. Preference would be certification in domains of : CCIE Enterprise Infrastructure / CCIE Data Center Other Certifications . ITIL Foundation is preferred . Cisco CCIE would be added advantage. . Cisco CCNP/CCNS would be added advantage. Soft Skills . Excellent communication, interpersonal, negotiation and presentation skills are mandatory
Description and Requirements Business Development Manager role focuses onenhancing a company's growth initiatives by bringing in new accounts towards monetization opportunities and managing existing accounts on the lifecycle of the service monetization.This position will be key to bring in new accounts, look for additional opportunities in the existing account and building the same towards the future.Key responsibilities include scouting and bringing in new accounts, building strategic partnerships, and streamlining operations to increase revenue. The role will involve close co-ordination with the GPPE team, global monetization team, product management team of monetization as well as the software engineering team to ensure the execution is flawless. The position will also need to interact with the CX team as well as the marketing team to have a social media listening as well as NPS to ensure the consumer feedback is also taken into account. Key Responsibilities: Identifying and Evaluating Monetization Opportunities: Analyzing market trends, competitive landscapes, and internal data to pinpoint new revenue streams and partnership opportunities. Developing and Implementing Monetization Strategies: Creating and executing plans for maximizing revenue generation from existing and new products and services. Managing Strategic Partnerships: Establishing, maintaining, and optimizing relationships with key partners to drive revenue growth and achieve business objectives. Optimizing Business Processes: Improving operational efficiency within the monetization function, including streamlining workflows, implementing new technologies, and enhancing reporting and analytics. Driving Revenue Growth: Working with sales, product, and marketing teams to implement monetization strategies and achieve revenue targets. Monitoring and Analyzing Performance: Tracking key performance indicators (KPIs) related to monetization, analyzing data to identify areas for improvement, and providing insights to stakeholders. Cross-functional Collaboration: Working closely with various internal teams, including product, engineering, sales, marketing, finance, and legal, to ensure alignment and drive successful monetization initiatives. Strategic Planning: Contributing to the development of long-term monetization strategies and roadmaps. Skills and requirements: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proven experience in business development, strategic partnerships, or monetization strategy. Familiarity with the digital advertising landscape and monetization models. Experience with data analysis and reporting tools. Ability to work independently and manage multiple projects simultaneously. Strong understanding of financial modeling and business case development. Experience in high-growth tech startups and/or advertising is preferred. Knowledge of privacy regulations Qualifications Bachelor's degree in business administration, Finance or Software Development of equivalent or a related field. MBA Preferred Minimum 8-10 years of experience, experience in monetization field preferred
Description and Requirements P osition Description: This position is part of the India eCommerce 4P Team. This position owns the eCommerce sales targets for Lenovo's Consumer Product Portfolio sold through the Lenovo web sites and inbound contact center in India Region . This role is measured by the sales of those product categories , the Key Performance Indicators include revenue, units and profit. This position will work with eCommerce sales team and product team to drive right product portfolio to achieve the sales target. 1) Attain the top-line financial objectives for the sales of Consumer Product Portfolio in the region by optimizing Product portfolio, planning, promotion and Pricing. 2) Work with Product team to drive the Mid to Long term portfolio planning for Lenovo.com 3) Analyze sales results and customers needs to input product requirements in the product design stage 4) Forecasting key products supply for Custom to order and at SKU level. 5) Help determine the appropriate pricing & Promotions for Consumer Products in the market. 6) Inventory Planning : coordinate supply of key products sold through Lenovo.com 7) Closely Work with Merch team to improve feature call outs and drive better UX. 8) Closely work with DG Team to drive effective campaign planning. Should Possess - Strong Product Understanding of Consumer PC - Strong Aptitude for data and analytics - Ability to collaborate with multiple teams spread across different locations - Web Analytics - Creativity and Problem Solving - Relatively good understanding of Digital Marketing campaigns/ROI management. Position Requirements: Must Have : 10 Yrs + Work Experience in Consumer PC Business preferably with an OEM or Ecommerce Company
Description and Requirements About the organization and team Report to AP Relationship Marketing Lead by solid line and work closely with Region Commercial marketing team and the rest of the APHQ Commercial marketing team AP CRM Lead leads planning and delivering CRM strategies across the AP region which encourages customer retention and customer loyalty. Key responsibilities Strategic CRM Leadership Define and drive the APAC CRM strategy across commercial marketing functions, aligned to business group priorities and KPIs. Champion a customer-first approach and lead the transformation of CRM from traditional outbound to intelligent, automated engagement. Shape and evolve the use of CRM platforms and marketing automation tools to improve lead conversion, customer retention, and cross-sell/upsell opportunities. Campaign Planning & Execution Oversee the execution of regional lifecycle marketing campaigns-from onboarding to re-engagement-across email, webinars, content journeys, and lead nurturing workflows. Implement segment-based strategies for different customer tiers (enterprise, mid-market, SMB) and lifecycle stages. Coordinate integrated marketing efforts that support commercial sales motions, including ABM, product-specific campaigns, and event follow-ups. Team & Stakeholder Management Lead and mentor a small regional CRM team foster a culture of experimentation, accountability, and continuous improvement. Partner with business group marketing leads, business teams, and external vendors to align on campaign goals and performance tracking. Educate internal stakeholders on CRM value and ensure adoption of best practices across the organization. Data & Technology Optimization Use CRM and analytics tools (Dynamics 365, Marketo, Domo, Power BI, etc.) to derive actionable insights, generate dashboards, and refine campaign strategy. Manage the database acquisition, update and regular cleansing to drive effectiveness of target audience base across different segment. Regular reports to continuously improve performance across key KPIs (MQLs, engagement, pipeline contribution, account acquisition). Collaborate with the Data & IT teams to ensure data integrity, integration, and compliance (e.g., PDPA, GDPR). Key Interaction with: AP commercial marketing director AP relationship marketing lead & AP commercial marketing HQ team AP country marketing teams AP relationship business leader, AP SMB business leader, AP mid market business leader AP CMO and AP marketing operations Must Have - essential Bachelor's degree in Information Systems, Business or related field At least 8-10 years experience in B2B CRM, digital marketing, or customer engagement Proven success leading CRM initiatives across multiple business lines and AP regions, ideally in complex or matrixed organizations. Hands-on experience with CRM/marketing platforms like Dynamics 365, Salesforce, Marketo or Eloqua, and familiarity with data visualization tools (e.g., Power BI). Strong leadership, project management, and cross-functional collaboration skills. Self-Starter/Entrepreneurial Basic knowledge and genuine interest on hardware, services & solution Business level English skills MS Excel and PowerPoint High-level logical thinking, critical thinking Practical, flexible and result oriented mindset (no silo, no bureaucracy) MUST speak English and preferably Mandarin as well Good to have - desirable Work experience in PC/IT industry Work experience in International companies Good understanding of different MarTech platform Experience working in commercial marketing teams supporting enterprise sales and ABM. Knowledge of APAC markets and local data/privacy regulations. Technical understanding of CRM system integration, customer databases, and lead scoring models. Good understanding of different MarTech & digital platform The ideal background of a CRM Manager: Understand B2B marketing with the whole buyers journey including the E2E lead generation, nurturing, conversion and closure. Deep knowledge on SFDC, Dynamics 365, Marketo & Eloqua on how it interact with each other Great experience in database management Strong background in customer acquisition, re-engagement and retention strategies. Degree educated with a minimum of 8-10 years CRM experience ideally from an IT or related degree. A Confident and articulate communicator capable of inspiring strong collaboration in an organisation. MUST speak fluent English and other Asian languages a plus
Description and Requirements Job Description: India Service Operations Manager will work closely with India Region Leader and Tower Leaders to enable tactical and strategic initiatives for improving process capability and efficiency, while reducing operational expenses (OPEX) for India. He/She will forecast Repair interventions and subsequent cost implications, implement mechanisms to track and monitor actual performance vs forecast and deepdive to understand factors, contributors and influencers for variation between actual performance and forecast for operational and financial KPIs. He/She will work with 1) CEC Leaders to track and manage customer experience measured by survey response, 2) with Supply Chain team to manage consumption , redemption and logistics usage within committed target and year on year comparison guidelines, 3) with WW teams to adopt, enhance and implement new PBI reports and global mechanisms/initiatives and 4) Finance counterparts to track and manage usage along with validation and approval for key invoices and support appropriately for reclass and financial adjustments in ledger and leadership review slide set. The incumbent candidate will need to have extensive knowledge of working with data to generate insights, extrapolate or predict future patterns based on historical information and influencing factors. Knowledge of MS Excel , MS PowerPoint and Power BI is a must. Knowledge of SQL and Python is an advantage. He/She should have knowledge of Lean and six sigma concepts including 5 Why, RCA, Control Charts, correlation & regression analysis and FMEA etc. From soft skill perspective, He/She should be able to communicate comfortably with both Executive Leaders and grass root employees and should have good negotiation and conflict management skills. While this is an Individual Contributor (IC) role, He/She is directly responsible to manage productivity and outcome for few contract employees. Preference will be for candidates who are/were part of teams with members from multiple countries and have experience of working with diverse and multi culture stakeholders. Educational Qualifications : Preferably Graduate / Diploma with relevant experience. Work Timings : Work From Office ( Flexible start time) Experience : At-least 9 years of work experience. Preferred if 3 to 4 years of experience in Personal Computer/ Electronic Product Industry. Expected date of joining : Immediate Joiners preferred.
Description and Requirements Summary - Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Managed Services customers. Position Responsibilities Oversee installation and setup of Desktop, Laptop and Tablet devices (Order Management) Management of incidents and requests for DaaS customers (Support issues) Monitoring and managing inventory levels (Inventory, Kanban Management, Supply Management) Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues Invoicing the customer and vendor for services delivered Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity Ensure customer satisfaction at all times Processing Orders for New devices, re-deploying devices Prepare documentation to record and track SLA performance and other reporting requirements Provides technical feedback on process issues to improve overall service delivery Produce Billing Report Ensure that the invoices are presented to the customer on time Ensure Service Reporting are done on a timely basis. Position Requirements: 4-5 years project coordination experience, ideally in services environment Extremely Fluent English since the position liaises with Global Customers Experience with ticketing tools Excellent Skills in Excel Persistent, detail oriented, able to multitask. Exposure to tools like SAP is an added advantage
Description and Requirements Education: Bachelor's degree or equivalent is preferred. Experience: 6-10 years working experience 3 -5 Years customer services. Monitoring and managing desktop support, Managed services desk, IT Servicesdesk, and VIP support functions to ensure optimal service Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Developing a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Providing accurate and regular reports to the management on performance of the service delivery Leading personnel management, including staff recruitment, performance assessment, training, and mentoring Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments Supervising desktop management teams to facilitate continual improvements in the desktop environment Collaborating with technical design teams to set standards for software, hardware, and security Making sure that anti-virus updates and patches are applied effectively and promptly Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audiovisual systems Educating departmental staff on the effective use of conference room technology Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues Invoicing the customer and vendor for services delivered Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity Ensure customer satisfaction at all times Processing Orders for New devices, re-deploying devices Prepare documentation to record and track SLA performance and other reporting requirements Provides technical feedback on process issues to improve overall service delivery Proficiency in leading both physical and virtual teams Experience in dealing with third-party-provided services Operational ability in a diverse, large-scale environment Exceptional customer-facing skills In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery Mastery of ITIL (Information Technology Infrastructure Library) principles Expertise in people management and leadership Strong organizational skills Capacity to train and guide junior team members Ability to manage and prioritize tasks efficiently Strong in people & process management, process-driven and result oriented. Responsible to drive, meet and exceed the agreed KPIs with customers, publishing dashboards, analytics, reducing process gaps, process re-engineering and process quality Drive Ops excellence, focus on BMS, Cost/CX/KPI improvement Support local initiatives to drive performance improvement Provide quality response to all requests from India / AP Service management.
Description and Requirements Profile Summary An experienced development professional with hands-on technical expertise and is capable of end-to-end development, from ideation to deployment. He/she will be responsible in developing Minimum Viable Products (MVPs) for a range of AI-driven digital workplace solutions focused on productivity, user experience, efficiency and automation. He/she shall act as liaison and product owner for external development teams to scale these MVPs into full-featured products. He/she must collaborate with the CTO and other members of the CTO organization to design the architecture of new products and features. Ensure that solutions/products developed are well-structured, maintainable, and aligned with long-term technical strategy of the organization. Job Responsibilities Below listed are the key responsibilities the suitable expert is expected to deliver. MVP Development Architect, develop, and deploy robust and scalable MVPs for AI-powered digital workplace products. Collaborate with product managers, UX/UI designers, and other teams to translate high-level product requirements into detailed technical specifications. Break down technical specifications into features and capabilities for the target state and document them for the project teams to understand and deliver. Work with security & privacy compliance team to ensure the products are secure by design and comply with privacy laws across the globe Select most appropriate technologies and frameworks for each project to ensure efficiency and performance. Build the core functionality of the product, including frontend user interfaces, backend logic, and database systems leveraging frontend frameworks and backend APIs as necessary. AI and Machine Learning Integration Design and implement AI and machine learning models to enable predictive and proactive capabilities for the products being developed. Perform synthetic data simulation, data preparation, model training, and integration of AI services into the product effectively. Leverage appropriate tools and APIs to drive intelligent decision-making capabilities based on data analytics to create automated, and efficient workflows within the product. Technical Leadership & Liaison Be the primary technical point of contact and subject matter expert for internal/external development teams. Liaise with partners (e.g., ServiceNow, Lakeside) and ISVs (e.g., Yellow.AI) to integrate their capabilities into the products being developed. Write/help write clean, maintainable, and well-documented code across the entire stack, perform code reviews for standards and compliance along with relevant teams where required. Actively be involved in all phases of the product lifecycle, beyond initial concept and design to deployment, maintenance, and ongoing iteration. Provide technical guidance when required to ensure successful completion of product development on time. Articulate any complex technical concepts and product prerequisites to implementation/transformation teams. Required Skills & Qualifications Programming Languages Expertise in multiple programming languages (e.g., Python, JavaScript, Java, .NET, Go) and a deep understanding of their associated frameworks (e.g., React, Vue.js) and ecosystems. AI/ML Expertise Extensive hands-on experience in building and deploying AI and machine learning models. Experience in working with AI libraries and platforms (e.g., Scikit-learn, TensorFlow, PyTorch) Practical experience of integrating pre-trained or custom AI models via APIs Full-Stack Capabilities A strong portfolio demonstrating successful full-stack projects, including a solid understanding of frontend, backend, and database technologies. Design Collaboration Proficiency in using modern design collaboration tools (e.g., Figma, Sketch, or Adobe XD) to view and inspect design mock-ups, understand specifications, and extract assets. Communication Skills Exceptional communication skills, both written and verbal, with the ability to lead and mentor remote teams and present complex technical information in a clear and concise manner. Problem-Solving Ability A creative and pragmatic problem-solver that can quickly build functional prototypes and is comfortable working in a fast-paced, dynamic environment. Experience: 8-10 years of development experience that includes AI and Machine Learning Experience, with a strong portfolio that demonstrates a history of designing successful enterprise SaaS or digital workplace products. Prior experience in a start-up/start-up like environment or a similar role focused on rapid prototyping and iterative development. Qualifications Required A technical bachelor's or master's degree preferably in Computer Science, Data Science, or a related technical field. A strong portfolio or public code repository (e.g., GitHub) Familiarity with DevOps best practices and tools. Preferred Qualities Experience of working directly working under executive leadership Prior experience developing products for the digital workplace or enterprise SaaS market Hands-on experience with generative AI, large language models (LLMs), or other cutting-edge AI technologies
Description and Requirements Profile Summary An experienced development professional with hands-on technical expertise and is capable of end-to-end development, from ideation to deployment. He/she will be responsible in developing Minimum Viable Products (MVPs) for a range of AI-driven digital workplace solutions focused on productivity, user experience, efficiency and automation. He/she shall act as liaison and product owner for external development teams to scale these MVPs into full-featured products. He/she must collaborate with the CTO and other members of the CTO organization to design the architecture of new products and features. Ensure that solutions/products developed are well-structured, maintainable, and aligned with long-term technical strategy of the organization. Job Responsibilities Below listed are the key responsibilities the suitable expert is expected to deliver. MVP Development Architect, develop, and deploy robust and scalable MVPs for AI-powered digital workplace products. Collaborate with product managers, UX/UI designers, and other teams to translate high-level product requirements into detailed technical specifications. Break down technical specifications into features and capabilities for the target state and document them for the project teams to understand and deliver. Work with security & privacy compliance team to ensure the products are secure by design and comply with privacy laws across the globe Select most appropriate technologies and frameworks for each project to ensure efficiency and performance. Build the core functionality of the product, including frontend user interfaces, backend logic, and database systems leveraging frontend frameworks and backend APIs as necessary. AI and Machine Learning Integration Design and implement AI and machine learning models to enable predictive and proactive capabilities for the products being developed. Perform synthetic data simulation, data preparation, model training, and integration of AI services into the product effectively. Leverage appropriate tools and APIs to drive intelligent decision-making capabilities based on data analytics to create automated, and efficient workflows within the product. Technical Leadership & Liaison Be the primary technical point of contact and subject matter expert for internal/external development teams. Liaise with partners (e.g., ServiceNow, Lakeside) and ISVs (e.g., Yellow.AI) to integrate their capabilities into the products being developed. Write/help write clean, maintainable, and well-documented code across the entire stack, perform code reviews for standards and compliance along with relevant teams where required. Actively be involved in all phases of the product lifecycle, beyond initial concept and design to deployment, maintenance, and ongoing iteration. Provide technical guidance when required to ensure successful completion of product development on time. Articulate any complex technical concepts and product prerequisites to implementation/transformation teams. Required Skills & Qualifications Programming Languages Expertise in multiple programming languages (e.g., Python, JavaScript, Java, .NET, Go) and a deep understanding of their associated frameworks (e.g., React, Vue.js) and ecosystems. AI/ML Expertise Extensive hands-on experience in building and deploying AI and machine learning models. Experience in working with AI libraries and platforms (e.g., Scikit-learn, TensorFlow, PyTorch) Practical experience of integrating pre-trained or custom AI models via APIs Full-Stack Capabilities A strong portfolio demonstrating successful full-stack projects, including a solid understanding of frontend, backend, and database technologies. Design Collaboration Proficiency in using modern design collaboration tools (e.g., Figma, Sketch, or Adobe XD) to view and inspect design mock-ups, understand specifications, and extract assets. Communication Skills Exceptional communication skills, both written and verbal, with the ability to lead and mentor remote teams and present complex technical information in a clear and concise manner. Problem-Solving Ability A creative and pragmatic problem-solver that can quickly build functional prototypes and is comfortable working in a fast-paced, dynamic environment. Experience: 8-10 years of development experience that includes AI and Machine Learning Experience, with a strong portfolio that demonstrates a history of designing successful enterprise SaaS or digital workplace products. Prior experience in a start-up/start-up like environment or a similar role focused on rapid prototyping and iterative development. Qualifications Required A technical bachelor's or master's degree preferably in Computer Science, Data Science, or a related technical field. A strong portfolio or public code repository (e.g., GitHub) Familiarity with DevOps best practices and tools. Preferred Qualities Experience of working directly working under executive leadership Prior experience developing products for the digital workplace or enterprise SaaS market Hands-on experience with generative AI, large language models (LLMs), or other cutting-edge AI technologies
Description and Requirements Key Responsibilities : Lead end-to-end transitions of AI PoCs into production environments, managing the entire process from testing to final deployment. Configure, install, and validate AI systems using key platforms, including VMware ESXi and vSphere for server virtualization, Linux (Ubuntu/RHEL) and Windows Server for operating system integration, Docker and Kubernetes for containerization and orchestration of AI workloads. Conduct comprehensive performance benchmarking and AI inferencing tests to validate system performance in production. Optimize deployed AI models for accuracy, performance, and scalability to ensure they meet production-level requirements and customer expectations. Serve as the primary technical lead/SME for the AI POC deployment in enterprise environments, focusing on AI solutions powered by Nvidia GPUs. Work hands-on with Nvidia AI Enterprise and GPU-accelerated workloads, ensuring efficient deployment and model performance using frameworks such as PyTorch and TensorFlow. Lead technical optimizations aimed at resource efficiency, ensuring that models are deployed effectively within the customer's infrastructure. Ensure the readiness of customer environments to handle, maintain, and scale AI solutions post-deployment. take ownership of AI project deployments, overseeing all phases from planning to final deployment, ensuring that timelines and deliverables are met. Collaborate with stakeholders, including cross-functional teams (e.g., Lenovo AI Application, solution architects), customers, and internal resources to coordinate deployments and deliver results on schedule. Implement risk management strategies and develop contingency plans to mitigate potential issues such as hardware failures, network bottlenecks, and software incompatibilities. Maintain ongoing, transparent communication with all relevant stakeholders, providing updates on project status and addressing any issues or changes in scope. Experience : Overall experience 7-10 years Relevant experience of 2-4 years in deploying AI/ML models/ AI solutions using Nvidia GPUs in enterprise production environments. Demonstrated success in leading and managing complex AI infrastructure projects, including PoC transitions to production at scale. Technical Expertise: Experience in the area of Retrieval Augmented Generation (RAG), NVIDIA AI Enterprise, NVIDIA Inference Microservices (NIMs), Model Management, Kubernetes Extensive experience with Nvidia AI Enterprise, GPU-accelerated workloads, and AI/ML frameworks such as PyTorch and TensorFlow. Proficient in deploying AI solutions across enterprise platforms, including VMware ESXi, Docker, Kubernetes, and Linux (Ubuntu/RHEL) and Windows Server environments. MLOps proficiency with hands-on experience using tools such as Kubeflow, MLflow, or AWS SageMaker for managing the AI model lifecycle in production. Strong understanding of virtualization and containerization technologies to ensure robust and scalable deployments.
Description and Requirements ob Description Security Operations Centre (SOC) Analyst plays a vital role in Security delivery. As a SOC Analyst Level 3, you will be on the front line of Cyber Defense, detecting & responding to Cyber Incidents as they happen. You will work with other team members to provide situational awareness through detection, containment, and remediation of IT threats. This job requires great attention to detail and general awareness of Cyber Security tools like SIEM, XDR, EDR, IDS/ IPS, ability understand various logs - network logs, sys logs, Firewall logs. As a SOC Analyst you are expected to have working knowledge in areas of networking, malware analysis, incident response, vulnerability management. Threat & vulnerability analysis Investigate, document & report Information security issues & emerging trends Analysis & response to unknown vulnerabilities Responsibilities As a SOC Analyst - Level 3, you will: Operate as detection and security incident response subject-matter expert Technical subject-matter expert in SOC/ SIEM and supporting technologies (EDR, UEBA, etc.) to develop custom queries (e.g., KQL) and playbooks for the SOC analysts to utilize in their investigations. Align and maintain detection capability to the Mitre attack framework. Perform root cause analysis of detection failures, identify areas for improvement. Drive the continuous development of detection capability for SOC Manage, investigate, and resolve complex issues with the Security tooling. Securely configure the SIEM, and other SOC solutions in accordance with relevant policy and regulation Support the Threat hunters in executing complex data analysis. Provide a point of escalation for SOC/ security detection technical service issues. Ensure the relevant security tools are compliant with company standards and governance. Contribute to existing Policy, procedures and process documentation enhancements Define and implement technical governance processes for security tooling of SOC, SIEM and other security tools including AV, EDR, Defender Cloud. Create and review detection technology high and low level designs. Propose and identify automation opportunities resulting from incidents Provide recommendations to the Client team, on how to mitigate or avert the occurrence of any suspicious activity within their environment. Provide In depth analysis to the user/customer about the security incidents (eg. Phishing attack) Troubleshoot connector/ logger/ Manager for log retrievals Prepare SOC Management Reports. Analyzing & preparing daily and monthly reports based on the devices which are being monitored Creating Reports and Dashboards based on the customer requirement. Creating Queries for the Rules requested by client for real time alerts. Creating Reports which helps in providing the logs for the alerts, for finding any possible threats. Analyze a variety of network and host-based security appliance logs (Firewalls, NIDS, HIDS, Sys Logs, etc.) to determine the correct remediation actions and escalation paths. Independently follow procedures to contain, analyze, and eradicate malicious activity. Change Management/ Implementation: Independently implement changes to meet customer infrastructure needs within area of technical responsibility Patch and Security Management: Apply patch and security changes per policy. Configuration Management: Review Configuration Management Database (CMDB) entries to ensure they are complete and accurate. Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc). Project Management: Lead & participate in customer and internal projects, including transformation. Customer Relationship Management: Set expectations with customers and/or internal businesses/end users within defined parameters. Teamwork: Work as part of a team, which may be virtual and/or global. Participate as part of a team and maintains good relationships with team members and customers Skill 8 - 12 years of relevant experience Typical skills include: Fine-tune SIEM and other SOC tooling to exclude noise and false positives Create and fine-tune content in SIEM - correlation rules, Dashboard and Reports etc Interact with SIEM, EDR and NDR vendors (TAC Support) to remediate any issues with tooling Evaluate new solutions for SOC Identify opportunities to improve overall capacity, playbook and runbook Understanding of threat landscapes and threat modelling, security threat and vulnerability management, and security monitoring Working knowledge of tools and techniques used by attackers to gain entry into corporate networks, including common IT system flaws and vulnerabilities. Knowledge of industry standards such as ISO 27001, HIPAA, FedRAMP, Cloud Security Alliance, NIST frameworks and risk methodologies Demonstrated experience in communicating complex security concepts, both verbally and in writing, to a variety of audiences Must take ownership of tasks and demonstrate high degree of autonomy to ensure completion Excellent understanding of related technologies (Networking, Operating Systems) General Project Management (Expert) Customer/Vendor Management (IExpert) Business Analysis (Expert) Has ability to perform/drive resolution of problems on individual products. Able to communicate broad and specific concepts with team and to peers. Able to produce documentation for use by team and customer. Able to perform/drive resolution of problems on combinations and interactions of products Strong verbal & written communication skills Proactive approach to meet & exceed goals Qualification & Experience Bachelor's degree in engineering (Electronics, Communication, Computer Science) 8 - 12 years of relevant experience in SOC domain Strong understanding ITIL process Recognized Cyber Security certifications, such as CISSP, CISM, SANS, SABSA, OSCP are advantageous. Microsoft Security and compliance certifications such as SC-200, MS-500 and AZ-500 preferred
Description and Requirements Job Description Security Operations Centre (SOC) Analyst plays a vital role in Security delivery. As a SOC Analyst Level 2, you will be on the front line of Cyber Defense, detecting & responding to Cyber Incidents as they happen. You will work with other team members to provide situational awareness through detection, containment, and remediation of IT threats. This job requires great attention to detail and general awareness of Cyber Security tools like SIEM, XDR, EDR, IDS/ IPS, ability understand various logs - network logs, sys logs, Firewall logs. As a SOC Analyst you are expected to have working knowledge in areas of networking, malware analysis, incident response, vulnerability management. Threat & vulnerability analysis Investigate, document & report Information security issues & emerging trends Analysis & response to unknown vulnerabilities Responsibilities As a SOC Analyst - Level 2, you will: Monitor security logs and alerts from different security monitoring platforms and sources using SIEM and direct information on an advanced level Perform Triage on Incidents detected. Submit incidents for a follow-up to functional maintenance Track progress on incidents that have been submitted from outside of the SOC Resolve Incidents Propose and identify automation opportunities resulting from incidents Plan, and implement security processes to detect attacks Analyze security breaches/incidents to determine their root cause Analyze suspicious events/traffic from the different devices and finding patterns. Investigating suspicious/suspected machines for any potential infections with latest repository of IOCs. Provide recommendations to the Client team, on how to mitigate or avert the occurrence of any suspicious activity within their environment. Provide In depth analysis to the user/customer about the phishing cases (i.e. Spam, Phishing, Campaign...etc.) Install connectors for specific devices to get the logs to the connector. Troubleshoot connector/ logger/ Manager for log retrievals Prepare SOC Management Reports. Analyzing & preparing daily and monthly reports based on the devices which are being monitored Creating Reports and Dashboards based on the customer requirement. Creating Queries for the Rules requested by client for real time alerts. Creating Reports which helps in providing the logs for the alerts, for finding any possible threats. Review security events that are populated in a Security Information and Event Management (SIEM) or other SOC Security tools implemented Analyze a variety of network and host-based security appliance logs (Firewalls, NIDS, HIDS, Sys Logs, etc.) to determine the correct remediation actions and escalation paths. Independently follow procedures to contain, analyze, and eradicate malicious activity. Updating Knowledge Base (KB) regularly at pre-defined intervals Work under supervision of technical lead to accomplish assigned tasks. Change Management/ Implementation: Independently implement changes to meet customer infrastructure needs within area of technical responsibility Patch and Security Management: Apply patch and security changes per policy. Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate. Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc). Project Management: Participate in customer and internal projects, including transformation. Customer Relationship Management: Set expectations with customers and/or internal businesses/end users within defined parameters. Teamwork: Work as part of a team, which may be virtual and/or global. Participate as part of a team and maintains good relationships with team members and customers Skill 3 - 6 years of relevant experience Typical skills include: Sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable. Understanding of technology in direct responsibility (SIEM, XDR, EDR, MDR) General understanding of related technologies (Networking, Operating Systems) Customer Service General Project Management (Intermediate) Customer/Vendor Management (Intermediate) Business Analysis (Intermediate) Has ability to perform/drive resolution of problems on individual products. Able to communicate broad and specific concepts with team and to peers. Able to produce documentation for use by team and customer. Able to perform/drive resolution of problems on combinations and interactions of products Strong verbal & written communication skills Proactive approach to meet & exceed goals Qualification & Experience Bachelor's Degree in Engineering, Computer Science 3 - 6 years of relevant experience in SOC domain Understanding of ITIL process Security related certifications (Security+, CEH) will be an added advantage