Description and Requirements
Summary
Position Responsibilities
- Oversee installation and setup of Desktop, Laptop and Tablet devices (Order Management)
- Management of incidents and requests for DaaS customers (Support issues)
- Monitoring and managing inventory levels (Inventory, Kanban Management, Supply Management)
- Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
- Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
- Invoicing the customer and vendor for services delivered
- Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity
- Ensure customer satisfaction at all times
- Processing Orders for New devices, re-deploying devices
- Prepare documentation to record and track SLA performance and other reporting requirements
- Provides technical feedback on process issues to improve overall service delivery.
- Produce Billing Report
- Ensure that the invoices are presented to the customer on time
- Ensure Service Reporting are done on a timely basis.
Position Requirements:
- 4-5 years project coordination experience, ideally in services environment
- Extremely Fluent English since the position liaises with Global Customers
- Experience with ticketing tools
- Excellent Skills in Excel
- Persistent, detail oriented, able to multitask.
- Exposure to tools like SAP is an added advantage
