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Lenovo
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Service Delivery Coordinator

Service Delivery Coordinator

Lenovo

4 - 5 years

0 Lacs

bengaluru karnataka

Posted:2 days ago| Platform: SimplyHired logo

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Skills Required

microsoft excel english ai

Work Mode

On-site

Job Type

Full Time

Job Description

General Information

Req #

WD00088268

Career area:

Services

Country/Region:

India

State:

Karnataka

City:

BANGALORE

Date:

Thursday, September 18, 2025

Working time:

Full-time

Additional Locations:

India - Karnātaka - Bangalore

India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Summary - Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Managed Services customers.

Position Responsibilities

Oversee installation and setup of Desktop, Laptop and Tablet devices (Order Management)
Management of incidents and requests for DaaS customers (Support issues)
Monitoring and managing inventory levels (Inventory, Kanban Management, Supply Management)
Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
Invoicing the customer and vendor for services delivered
Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity
Ensure customer satisfaction at all times
Processing Orders for New devices, re-deploying devices
Prepare documentation to record and track SLA performance and other reporting requirements
Provides technical feedback on process issues to improve overall service delivery

Produce Billing Report
Ensure that the invoices are presented to the customer on time
Ensure Service Reporting are done on a timely basis.

Position Requirements:

4-5 years project coordination experience, ideally in services environment
Extremely Fluent English since the position liaises with Global Customers
Experience with ticketing tools
Excellent Skills in Excel
Persistent, detail oriented, able to multitask.
Exposure to tools like SAP is an added advantage

Additional Locations:

India - Karnātaka - Bangalore

India - Karnātaka - BANGALORE

India

India - Karnātaka

* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.

Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.

Kindly verify job offers through the official Lenovo careers page or contact [email protected]. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

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Service Delivery Coordinator