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Service Delivery Analyst

Service Delivery Analyst

Zensar

3 - 6 years

3 - 7 Lacs

Pune

Posted:2 months ago| Platform:

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Skills Required

escalations kpi process optimization problem management service level management change management servicenow customer satisfaction itsm service delivery incident management service delivery management slas it infrastructure itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Zensar Technologies is looking for Service Delivery Analyst to join our dynamic team and embark on a rewarding career journey. Monitor and manage the end-to-end delivery of IT or business services to ensure high performance and customer satisfaction. Analyze service metrics and performance data to identify issues, trends, and areas for improvement. Collaborate with internal teams to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met. Handle escalations, resolve service-related problems, and implement solutions to prevent recurrence. Prepare and deliver service reports, dashboards, and documentation for stakeholders. Support continuous improvement initiatives by identifying opportunities for process optimization and automation. Liaise between clients and technical teams to ensure clear communication and efficient service delivery.

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Information Technology and Services

Mumbai

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Service Delivery Analyst