Service Coordinator

Company Description

Venus Anachem Solutions Pvt Ltd has been an Authorized Distributor and Dealer of METTLER TOLEDO INDIA PVT LTD in the Gujarat Region. Mettler Toledo is a leading multinational manufacturer specializing in scales and analytical instruments used in laboratory, industrial, and food retailing applications. We cater to diverse segments including Pharmaceuticals, Chemicals, Food Industry, Textiles, and Plastics by providing high-end weighing solutions and analytical instruments. Our mission is to offer optimal solutions and comprehensive support for customers' measurement equipment throughout its entire lifecycle from installation to maintenance and repair.

Role Description

This is a full-time, on-site role located in Surat at our back office for a Service Coordinator. The Service Coordinator will be responsible for daily service coordination tasks including scheduling, dispatching service technicians, and tracking service requests along with AMC and renewal contracts. The role involves managing operations, ensuring timely service delivery, handling customer inquiries, providing customer support, and maintaining service records.

Qualifications

• Service Coordination and Operations Management skills
• Strong Interpersonal Skills and Communication skills
• Exceptional Customer Service skills
• Ability to work independently and efficiently manage time
• Experience in the weighing and analytical instruments industry is a plus
• Bachelor's degree in Business Administration, Operations Management, or related field