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Trustegic
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Service Coordinator

Service Coordinator

Trustegic

2 - 4 years

4 - 6 Lacs

Kolkata

Posted:1 day ago| Platform:

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Skills Required

customer care service coordination amc warranty xls sap forklift documentation customer service sales customer support automobile service request technical support service delivery after sales service invoicing data entry customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skills:

Convey technical information, To manage and prioritize service requests efficiently., Excellent organizational skills, Proper Knowledge of MS office -Word, XLS, PPT, To work collaboratively with cross-functional teams, including technicians, sales, and support teams, Attention to detail to ensure accuracy in scheduling, documentation, and service delivery,. Benefits:ESIC/ Mediclaim, PF, Gratuity, CL, SL, PL etc..

Qualification:Graduate or Diploma/ B Tech in EE, ME, Automobile.

Experience:2 to 6 yrs. in same field. Product & Brand To Be Handled. Godrej Forklift, Stacker, Hand Pallet Trolley, Battery operated platform trucks etc..

Responsible for Service co-ordination for Godrej division. Preparation and monitoring of warranty and AMC visits on weekly & monthly basis. Advance planning on deployment of engineers.

Co-ordination with Principal's for service and parts related support.

Technical support to engineers on field issues for resolution.

Monthly invoicing to Principal and customers against visits and paid jobs.

Interaction with customers on satisfaction of services rendered and take corrective actions to improve upon.

Regular meetings with key customers.

MIS reports on service activity on weekly and monthly basis.

Monthly service meetings with engineers.

Call assigning on daily basis.

New machine registration & SAP entry to Godrej.

FSR Portal handling & claim submission.

Handling of AFDC for machine sales

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Service Coordinator