Service Coordinator

Role Overview: As a Customer Service Representative at IT By Design, you will be responsible for providing excellent communication and support to clients, with a focus on prioritizing calls and emails based on urgency and importance. You will be expected to exhibit strong interpersonal skills, active listening abilities, and customer orientation to ensure a high level of service delivery. Additionally, you will have the opportunity to work closely with US clients and showcase your exceptional organizational and multitasking abilities. Key Responsibilities: - Proficient in English (oral and written) - Actively listen and communicate effectively - Prioritize calls and emails according to urgency and importance - Experience working with US clients is an added advantage - Exhibit outstanding organizational and multitasking abilities - Demonstrate sound judgment and critical thinking - Work well under pressure and assess situations effectively - Coordinate schedules in an efficient manner - Think creatively and analytically to address challenges Qualifications Required: - Graduate in any stream, preferably with knowledge of Computer Science or a related field - Excellent communication skills - Strong interpersonal skills including active listening and customer orientation About the Company: IT By Design (ITBD) was founded in 2003 with a vision to create a company culture based on core values, emphasizing a close-knit community of employees and customers. Over the years, ITBD has grown steadily while prioritizing the well-being and development of its team members. The company's culture is centered around core values such as Humility, Accountability, Passion, Positivity, and Community, fostering a supportive and engaging environment for employees across its offices in Jersey City, Chandigarh, and Noida. With a commitment to providing exceptional customer service, ITBD is dedicated to doubling its team size while maintaining a focus on building a community of caring and dedicated employees aligned with its core values.,