Senior System Administrator

Position Summary

Managed Service Providers (MSPs) are always looking for skilled technicians who are responsible for handling back-end infrastructure support as well as advanced second-level support of service requests in a professional and timely manner and managing the activities and responsibilities of the service desk team. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.

Senior System Administrators

Education and Qualifications

• 2-3 years of IT or related domain

• Excellent written and verbal communication skills

• Excellent customer service skills

• Education: Graduate (Any stream) preferably in computer science or a related field

• At least 2 years of experience in end-user technical support

Key Responsibilities/Duties:

• Provide professional IT support to customers with a focus on customer service

• Monitoring IT infrastructure of clients and administration.

• Drive problem investigations and resolution as required.

• Troubleshooting Windows server issues.

• Monitor the network i.e., firewalls, switches, and access points.

• Analyze network alerts and diagnose network errors.

• Manage and troubleshoot Physical and Virtual servers.

• Hyper-V, VMware, Azure, and AWS administration.

• NAS, SAN Storage administration, and troubleshooting.

• Plan on upgrades and updates of infrastructure.

• Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA).

Must Have:

• Hands-on experience with Wintel and Networking.

• Strong customer service experience, and excellent verbal and written communication skills

• Hands-on experience with Server and Network Administration and Troubleshooting

• Good knowledge and experience of Server Roles i.e., AD, DNS, DHCP, IIS, File & Print, RDS, etc.

• Hands-on experience working on Hyper-V and VMware.

• Advanced knowledge of Firewalls, Switching, and Routing.

• Knowledge of backups and storage i.e., SAN and NAS

• Hands-on experience with Wintel networking

• Experienced in networking monitoring tools

• Experience with data center monitoring and ops is good to have