Service Coordinator

Qualification: Degree or Diploma Experience: 1+ years Organization: Strong organizational skills with the ability to multitask and prioritize effectively. Communication: Excellent verbal and written communication skills. Key Responsibilities: Client Communication and Support · Act as the main point of contact for clients. · Respond to inquiries and resolve service-related issues promptly. · Ensure a high level of customer satisfaction. Scheduling and Coordination · Schedule and coordinate service appointments, repairs, or support visits. · Assign service technicians or professionals to tasks based on availability and expertise. · Monitor service delivery timelines. Documentation and Reporting · Maintain accurate records of service requests, client interactions, and resolutions. · Prepare service reports, logs, and performance metrics. · Document complaints or feedback and follow up as needed. Team Support and Communication · Collaborate with service teams, vendors, and other departments to ensure smooth operations. · Communicate client needs or issues clearly to service personnel. · Monitor workloads and assist in balancing assignments. Compliance and Quality Control · Ensure that services are delivered in compliance with company policies and relevant regulations. · Monitor quality of services and take corrective actions when needed. · Assist in audits and quality assurance checks. Billing and Administrative Tasks · Assist in invoicing or processing service-related payments. · Generate cost estimates or quotes for services. · Maintain up-to-date client files and service agreements. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Schedule: Day shift Work Location: In person Speak with the employer +91 9496225222