Posted:9 hours ago|
Platform:
On-site
Full Time
Syama Dynamic Integrated Services Private Limited
Designation: Service Coordinator
Reporting to: Project Manager
Job Objectives
1. Service Coordination Efficiency
Objective: Ensure 100% of service appointments are scheduled and coordinated within 24 hours of client request, with accurate and timely follow-up documentation.
Measurement: Service logs, appointment records, client feedback.
2. Communication & Issue Resolution
Objective: Maintain a client satisfaction rate of 90% or higher by promptly addressing service-related issues or complaints and ensuring effective communication with clients, technicians, and internal teams.
Measurement: Feedback forms, resolution time tracking, complaint logs.
3. Service & Client Documentation Accuracy
Objective: Achieve 100% accuracy in maintaining client records, service history, and documentation, updated in real-time or within 1 working day of any service interaction.
Measurement: Internal audits, CRM/software record accuracy, supervisor spot checks.
4. Store Inventory & Loss Prevention
Objective: Conduct monthly stock audits with less than 2% variance, ensuring proper receipt, issue, storage, and labeling of all goods to prevent losses and mismanagement.
Measurement: Audit reports, inventory reconciliation, discrepancy logs.
5. Store Operations & Reporting
Objective: Maintain a well-organized, clean, and safe store environment while submitting accurate weekly/monthly stock and activity reports on time, with zero delays.
Measurement: Supervisor reviews, store inspections, report submission logs.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
Syama Dynamic Integrated Services Pvt. Ltd.
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