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Asian Paints
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SERVICE COORDINATOR - BATH DIVISION

SERVICE COORDINATOR - BATH DIVISION

Asian Paints

1 - 4 years

6 - 7 Lacs

ahmedabad

Posted:2 months ago| Platform:

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Skills Required

dealing sqlite back office customer complaints customer service android complaints kotlin customer care distribution sales room coordination customer support feedback excel java mvvm service coordination customer satisfaction after sales service sales coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

Description

External Job Description

The Service coordinator is an Executive level-I in the Asian Paints Ess Ess - Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team To handle customer complaints and ensure resolution Guiding Technicians for non-solvable complaints on their own Visiting consumers site along with Technicians on random basis to understand their ways of working Quality of complaint closure Extensive travel of 16-20 days in a month Managing Set of Technicians Market Visit - Dealer Visit and Consumer Site visit Plumber Meets - To brief on Function and Technicality of New Products on recently launched, on existing products - Product features - Collecting feedback and plumbers requirement - Shop Meets as per sales team requests in various towns of the division Product Panel display - at distribution/dealer/sub-dealers counter and at all show rooms - Allotting Technicians and monitoring the completion of this activity within the set SLA Training to SO - newly inducted Accompanying Sos in business meetings, whenever required He may be allotted any additional responsibility necessitated at the unit Job is transferable from one division to another division, as per companys requirement

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Asian Paints

Manufacturing (Paints and Coatings)

Mumbai

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SERVICE COORDINATOR - BATH DIVISION