Service Contract Support Specialist

Job Description

Service Contract Support Specialist Location: India Ref: REF104H Job Function: Supply Chain Company Description Every minute of every day, Smiths Detection s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five RD centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. Job Description Providing support to billing admin tasks across aftermarket sales, programs and run rates to ensure all contracts are billed accurately and in a timely manner. 1-Contract billing: Issuing invoices in SAP. Submitting invoices through the right channels (emails or payment management portals). Assisting with contract billing validation by cross checking all documentation available. Assisting with creating maintaining billing plans in Excel as requested by clients Assisting with updating billing plan in SAP ( this could start small at first eg removing blocks or fixing obvious date typos, and gradually take on more based on experience once trained eg updating BP of decommissioned equipment et c). Assisting with resolving billing issues 2-Client Liaison on billing: Answering basic billing-related queries. Following up on purchase orders renewals on monthly, quarterly or annual basis. Requesting new portal access if/when applicable 3-Documentation management Filing contract documentation in the relevant OTI COE folders and/or SAP. Keeping OTI COE tracker up to date. Acting as the main administrator on third party payment portals ( keeping track of our logins on customers portal and PO available). Qualifications Experience with SAP contract billing (VA42, VA43, VF03, IW75 etc) (insert other menus used by OTI ) Experience with Service Max Salesforce desirable ( eg some clients ask for service reports, this can be downloaded from SVMX ). Understanding of contracts scope, billing periods, billing frequency, payment terms etc ( this is useful to be able to answer basic questions in billing eg what is this invoice for ) Customer service skills Attention to detail Experience working with Excel (to be able to manipulate and read the billing trackers that are created in excel for large contracts) Ability to meet deadlines and prioritize tasks to ensure deadlines are met Ability to problem-solve based on the information available