Service Cashier

Job Title: Service Cashier

Department: Service / Workshop
Location: (Branch Name)
Reporting To: Service Manager / Accounts Manager

Job Purpose:

To ensure accurate billing and secure handling of customer payments for service-related transactions. Responsible for maintaining accurate billing records, customer receipt handling, and timely coordination with the accounts and service teams.

Key Responsibilities: Billing & Transaction Handling

• Generate accurate customer invoices based on job card closing and service advisor approvals.
• Receive payments through cash, cheque, credit/debit card, UPI, or bank transfer.
• Issue official receipts against all payments collected.
• Apply discounts only as per management-approved authorisations.

Cash Management

• Maintain daily cash summary register.
• Ensure safe custody of cash, cheques, and receipts.
• Deposit daily collections to the bank/Accounts department as per company policy.

Coordination & Documentation

• Coordinate with Service Advisors, Parts Department, and CRM team for billing corrections or adjustments.
• Maintain proper filing of job cards, invoices, receipts, and approval slips.
• Ensure customer bills are settled before vehicle gate pass issuance.

Reconciliation & Reporting

• Prepare a daily collection report and submit it to the Accounts team.
• Reconcile cash and billing software entries at day-end.
• Update Service Manager on any discrepancies or pending payments.

Customer Handling

• Politely assist customers in billing queries and explain invoices.
• Maintain professionalism during waiting time, billing delays, or dispute resolution.

Key Skills Required:

• Strong numerical accuracy
• Knowledge of DMS / Tally / Billing software (Preferred: TATA DMS / Tally ERP)
• Basic GST and billing understanding
• Customer-friendly communication skills
• Ability to multitask during workshop rush hours

Qualifications & Experience:

• Minimum: Graduate (B.Com preferred)
• Experience: 1–3 years in service billing/cashier role
• Experience in the Automobile Dealership Industry preferred

Behavioural Competencies:

• High integrity and trustworthiness
• Discipline and punctuality
• Team coordination and time management
• Ability to work under pressure during peak hours

Working Conditions:

• Workshop environment
• Extended working hours during month-end closing, service campaigns, or high customer load

Job Type: Full-time

Pay: ₹8,086.00 - ₹12,000.00 per month

Benefits:

• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• 2yr: 1 year (Required)
• 2year: 1 year (Required)

Work Location: In person