Service Advisor

Job Description

Job Title: Service Advisor Location: Kochi, Kerala Company: Maijo Moto Maruti Suzuki Working Hours: 9:00 AM – 5:30 PM Salary Range: ₹15,000 – ₹25,000 per month (based on experience and performance) --- Job Summary: We are looking for a customer-focused and detail-oriented Service Advisor to join our team at Maijo Moto Maruti Suzuki, Kochi. The Service Advisor will act as a vital link between our customers and the workshop team. The primary responsibility is to understand customer needs, provide service advice, schedule appointments, and ensure excellent service delivery. --- Key Responsibilities: Customer Handling: Greet customers warmly and professionally. Listen to and understand customer concerns about their vehicles. Provide expert guidance on service and repair needs. Job Card Preparation: Accurately create job cards and record all relevant vehicle issues. Mention customer instructions clearly for workshop reference. Service Estimation and Communication: Provide customers with service estimates. Explain repairs, maintenance processes, and cost breakdown. Seek approval for additional work and keep customers updated on job status. Coordination with Workshop Team: Coordinate with technicians to ensure timely completion of work. Monitor the progress of vehicle servicing or repair. Post-Service Follow-Up: Explain service details to customers at the time of vehicle delivery. Ensure customer satisfaction and address any concerns. Follow up with customers after service for feedback and relationship building. Documentation and Reporting: Maintain daily service records and generate required reports. Ensure all processes follow Maruti Suzuki standards and quality checks. --- Qualifications: Diploma/Graduate in Automobile/Mechanical Engineering or any discipline. Prior experience in a customer service or automotive role preferred. Strong communication skills in Malayalam, English, and Hindi (preferred). Good computer skills and basic knowledge of vehicle components. --- Skills Required: Customer service orientation Problem-solving and time management Technical understanding of automobiles Team coordination Attention to detail and professional conduct Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Internet reimbursement Schedule: Day shift Work Location: In person