Senior Zoho CRM Specialist

About the position

Description

Almost every single thing that you eat, wear, or use (yes, even the screen you’re reading this on) is imported. Freight quite literally moves the world. And we’re helping it move even better.

Freightos (Nasdaq: CRGO) is the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.

As the leading global freight booking platform for a massive industry, we’ve been crushing it with double-digit growth, year after year, supporting well over one million shipments every year.

About the Role

We are looking for an experienced Senior Zoho CRM Specialist to join our sales operations team at Freightos. You will be responsible for optimizing and managing our Zoho CRM system to ensure seamless sales processes, data tracking, and efficient prospect, lead, and deal management. As a key member of the team, you will collaborate with sales, account management,marketing, and customer success teams to refine workflows and deliver technical solutions that enhance performance and efficiency.

Responsibilities:

• Zoho CRM Management: Oversee the entire Zoho CRM system, ensuring it is properly configured and optimized to meet business needs.
• Sales Process Optimization: Work closely with the sales team to design and implement workflows that enhance the efficiency of sales activities, from lead management to deal closure.
• Custom Development: Leverage your coding expertise to create custom solutions within Zoho CRM, including workflows, automation, scripts, custom modules, and structured processes with Blueprint, as needed.
• Product Knowledge: Stay informed and up-to-date on the full suite of Zoho products, evaluating their potential relevance and value for the company. This includes identifying tools that could enhance business processes and drive operational efficiency.
• Data Management & Reporting: Ensure accurate data tracking and management within the CRM, creating detailed reports and dashboards for monitoring sales performance.
• Lead & Deal Management: Build out systems to track and manage leads, prospects, and deals, ensuring that the sales pipeline is well-maintained and visible to relevant stakeholders.
• Training & Support: Provide ongoing support and training to the sales and operations teams on Zoho CRM usage and best practices.
• Integration: Collaborate with IT and other departments to integrate Zoho CRM with other business tools (e.g., marketing automation, customer support systems, backend systems, Netsuite, HUBSpot, etc.).

Requirements

Basic Requirements

• Minimum of 3+ years of proven experience with Zoho CRM is a mandatory requirement; you must be an expert in the platform.
• Hands-on experience with coding and development within Zoho CRM (e.g., Deluge scripting, API integration, custom functions, and workflow automation).
• Experience with all / vast majority of the modules: Zoho CRM, Zoho Analytics, Zoho Projects, Zoho Desk, Zoho Sign, Zoho Creator.
• Experience with B2B Zoho set up.
• Strong understanding of sales processes and how to optimize them using CRM systems.
• Proficient in analyzing data, generating reports, and using data to drive decisions. Familiarity with BigQuery or similar data warehousing platforms for processing and analyzing large datasets is advantageous.
• Ability to work cross-functionally with sales, marketing, and customer success teams, as well as technical staff.
• Strong problem-solving skills with a proactive approach to identifying and fixing CRM-related issues.
• Bachelor’s degree in a relevant field (e.g., IT, Computer Science, Business Management).

Preferred

• Experience working in a SaaS environment is a plus.

Why Freightos is the Perfect Runway for Your Career!

• We genuinely value work-life balance! We work in a hybrid model, giving you quiet days at home, free from traffic, and two in-office days a week to meet your fabulous team face-to-face.
• We believe that employees who get better make us all better. We strive for professional development and continuous learning. Alongside career support and guidance, you’ll receive an annual training budget for personal and professional development.
• We don’t just offer jobs—we offer a stake in something bigger. As part of Freightos, you’ll be eligible to receive equity incentive grants that vest over time, aligning your success with the company’s long-term growth. The more we build together, the more you benefit.
• A multicultural global team makes global freight easier. You’ll work with people from around the world, gain new perspectives, and experience diverse ways of thinking—fun and eye-opening!
• Your health matters to us! We provide health and accident insurance, giving you peace of mind so you can focus on what truly matters—both at work and beyond.
• Enjoy the stability of a full-time role with a structured Monday-to-Friday schedule, combined with the flexibility to maintain a healthy work-life balance.
• Shift Timings: 10:30 am to 7:30 pm ( IST)
• Our office in Baashyaam Willow Square is right in the heart of Guindy, a prominent business district in Chennai. It’s well-connected, close to the metro and railway station, and easy to reach.