Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in gurugram
>
Taskus
>
Senior Workforce Manager

Senior Workforce Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Taskus

6 - 11 years

8 - 13 Lacs

gurugram

Posted:15 hours ago| Platform:

Apply

Skills Required

gaming hrsd career development fintech customer experience team management training business development sales talent management talent acquisition employee engagement recruitment succession planning performance management

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Senior Workforce Manager will be responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels that meet business requirements. The role involves collaborating with operations, client services, and leadership teams to deliver accurate workforce strategies, drive efficiency, and support business growth.
Key ResponsibilitiesLead the workforce management function, including capacity planning, forecasting, scheduling, and intraday management.Develop and implement workforce strategies aligned with business objectives and client requirements.Partner with Operations and Client Services to provide insights and recommendations on staffing requirements, productivity, and performance metrics.Monitor and analyze key workforce KPIs such as forecast accuracy, schedule adherence, shrinkage, and occupancy.Oversee the preparation of staffing models, capacity plans, and resource allocation.Manage a team of workforce professionals, providing guidance, training, and career development.Ensure effective utilization of workforce management tools and technologies.Generate reports and present workforce insights to leadership and clients.Drive continuous improvements in workforce planning processes and practices.Key Skills & CompetenciesStrong experience in workforce management within BPO/outsourcing industry.Expertise in WFM tools (e.g., Aspect, Verint, IEX, NICE).Strong analytical, problem-solving, and forecasting skills.Excellent stakeholder management and communication abilities.Leadership experience with the ability to manage and develop teams.Knowledge of contact center operations, performance metrics, and KPIs.

More Jobs at Taskus

Senior Compensation Analyst

Gurugram

5 - 10 yrs

INR 7 - 12 Lacs

IT Support Specialist

Mumbai, Navi Mumbai

1 - 6 yrs

INR 3 - 8 Lacs

WFM Real-Time Analyst

Mohali, Indore

1 - 3 yrs

INR 3 - 5 Lacs

WFM Scheduler

Navi Mumbai, Gurugram

1 - 4 yrs

INR 3 - 7 Lacs

WFM Scheduler

Mohali, Indore

1 - 4 yrs

INR 3 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Business Development Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Taskus

Outsourcing and Offshoring Consulting

New Braunfels Texas

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Workforce Manager