About Us
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.
What’s In It For YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded! We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to overall development of an employee through comprehensive learning & development framework
Role Purpose
The role is accountable for managing all litigations filed by and against the company, devising formulation and deployment of appropriate strategies to ensure a favorable outcome and maximize organizational benefit.
Role Accountability
- Head Litigation for Litigations filed against the company and FCU litigations by and against the company.
- Responsible for handling all litigations against SBI card to minimize any financial & reputational risk. The litigations include and are not restricted to cases filed before the Consumer Forums, Civil Courts, High Courts, quasi-judicial forums, cases under the IT Act, etc.
- Responsible for partnering, and decision-making with the management on litigation cases as well as advising in Banking Ombudsman & customer escalation cases.
- The incumbent would also take the lead in strategizing and managing FCU litigations and police complaints by and against the company about the subject & optimize recovery of fraud loss through LEA engagement.
- Drafting & reviewing replies filed before the Various Courts and regulators (Including RBI) to mitigate any regulatory risk.
- Provide Case details & other investigation inputs for all police correspondence/notices & handle escalations that pertain to police /CBI etc.
- Ensure adequate infrastructure and framework including the right resourcing, and empanelment of the LEA consultants.
- Be the key advisor / central support in all LEA liaison matters (Police HQ & Bank Fraud Section / EOW / Cyber Cell etc.) for resolution of issues raised during day-to-day activities & tracking the developments of the complaints lodged by the Company in all high-value/employee pertaining to fraud cases.
- Liaisoning and working with various external counsels, retained to represent or assist in India and advise them to take a stand in the matters/ cases basis the latest case laws and trends and ruling in the interest of the company. Formulating EWS for handling & curbing legal/quasi-legal / customer escalations/ process improvements based on inputs received through precedents.
- Managing legal expenses and costs for litigation vertical.
- Helping to develop risk management programs and policies to curb the inflow of cases filed against the Company.
- Proactive support in handling police escalations/ harassment by customers/ suicide threats etc.
- Reply to Legal notices/ 91 CRPC/ RTI/ summons any notice issued by LEA/ Judicial authorities.
- Also member of Legal and Disputes settlement committee and owner of the same for settling the issues of customers before filing cases or Pre Litigation Disputes and also cases filed in Courts along with other SMT members.
- Attending the hearings before Courts/Tribunals/Labor Courts/ Labor Commissioner /other authorities to make submissions on behalf of SBI Card.
- Handling Fraud escalations & Police complaints to be filed before the various authorities (LEA, cybercrime cells, etc.)
- Devising strategy & scientific management of litigation filed against the organization (settlement/LOK ADALAT/ Conciliation etc.)
Measures of Success
- Monitoring and management of litigation filed against the company and filing of complaints in the police stations against the fraudsters.
- Proper monitoring and recovery in fraud cases.
- Timely management and answering all notice legal/statutory under Cr PC received against the company.
- Decrease in Inflow; Increase in Closure; Claim Vs. Paid Ratio; Win Ratio.
- Number of LEA training done periodically.
- Process adherence as per agreed MOU.
Technical Skills / Experience / Certifications
Litigation & Drafting Skills
Competencies critical to the role
- Negotiation & Influencing Skills
- Problem solving
- Process orientation
- Written & Verbal Communication
- Analytical skills
- Adaptiveness & Flexibility
Qualification
LLB
Preferred Industry
Law Firm/FSI
