- Program Leadership & Execution
- Design, launch, and steer multifaceted technology transformation programs, spanning major business units and geographies.
- Define clear program vision, objectives, and roadmap in alignment with organizational strategy and client needs.
- Mobilize cross-functional teams, external partners, and vendors to drive program delivery and exceed expectations.
- Lead program planning sessions, establish milestones, and ensure resources are effectively allocated.
- Oversee daily management of program activities, ensuring adherence to timelines, budgets, and quality standards.
Client & Stakeholder Management
- Build and nurture long-term relationships with clients, acting as a trusted advisor and primary point of contact for program-related communications.
- Facilitate regular stakeholder meetings, workshops, and status reviews to ensure alignment and transparency.
- Anticipate client needs, identify pain points, and proactively propose strategic solutions to maximize value.
- Manage stakeholder expectations and contribute to change management plans to foster adoption and program success.
Governance & Compliance
- Establish and oversee robust program governance frameworks, including steering committees, escalation paths, and decision-making processes.
- Ensure compliance with industry regulations, data privacy laws, and corporate policies throughout program lifecycle.
- Document governance activities, maintain audit trails, and prepare for internal/external reviews as required.
- Continuously review governance structures for improvement and scalability.
Risk Management
- Identify, assess, and mitigate risks at every phase of the program, encompassing technical, operational, financial, and reputational aspects.
- Develop and maintain comprehensive risk registers, contingency plans, and escalation protocols.
- Monitor risk indicators and report on risk status to senior leadership and clients, ensuring swift resolution of issues.
- Foster a culture of risk awareness and proactive problem-solving across all program teams.
Program Success Enablement
- Define success criteria in collaboration with clients and stakeholders, ensuring alignment with business objectives.
- Set up robust measurement systems and feedback loops to track program impact and ROI.
- Drive continuous improvement initiatives based on lessons learned, client feedback, and emerging best practices.
- Recognize and celebrate program milestones to maintain team morale and stakeholder engagement.
KPI Setup & Tracking
- Design and implement Key Performance Indicators (KPIs) tailored to program goals including delivery, adoption, financial impact, and client satisfaction.
- Develop dashboards and reporting tools to monitor KPIs in real time, providing actionable insights for decision-makers.
- Conduct regular reviews of KPI achievement, identify gaps, and implement corrective actions as needed.
- Report program performance against KPIs to executives, clients, and stakeholders with clarity and precision.
Reporting & Communication
- Ensure regular, structured reporting on program status, risks, issues, financials, and achievements to internal and external audiences.
- Prepare executive summaries, board presentations, and client reports tailored to audience needs.
- Maintain transparent communication channels across all program teams and stakeholder groups.
Go-to-Market Initiatives
- Collaborate with sales, marketing, and product teams to shape and execute go-to-market (GTM) strategies for Technology solutions.
- Leverage program outcomes and client success stories to drive thought leadership, develop case studies, and contribute to business development efforts.
- Engage with external partners, industry forums, and conferences to promote program achievements and organizational capabilities.
- Identify market trends and opportunities to inform future solution offerings and partnerships.
