Senior Technician • Field Operations

Company Description

The Gunnebo Group has a legacy that goes back to 250 years and are global leaders in security products, services and solutions with presence across globe. The company has been active on the Indian security market through supplier of Safes and Vaults and Fire Safety Solutions. "Minimax" a Gunnebo brand, is the most trusted and reliable fire extinguisher brand in India since 1903.

Role Description

This is a full-time on-site role for a Senior Technician - Field Operations at Minimax Fire Division of Gunnebo India Private Limited located in Thane. The Senior Technician will be responsible for field operations, troubleshooting, providing technical support, maintenance and managing installations of Minimax Products and Systems.

Responsibilities

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·      Responds to service requests and product complaints.

·      Uses diagnostic tools to determine repair plans.

·      Train customers about the product and system operation.

·      Expertise in tools and equipment handling and use.

·      Service report preparation after every site visit.

·      Follow company policies and procedures.

·      Adherent to safety regulations and industry standards

·      Assist and support regional teams is service, AMC and complaint related issues.

Requirements and skills

Experience

·      Minimum of 1-2 years of experience in service & technical Support

·      Proven experience in repair, installation, and preventive maintenance

Technical Skills

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·      Ability to read technical drawings, and wiring diagrams

·      Proficient in using testing tools with understanding of fire detection & suppression systems

Functional Skills:

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·      Proficient in MS Office, Service CRM application

·      Basic proficiency in MS Excel/Word or mobile service apps

·      Physically fit to handle equipment and on-site service conditions

·      Ability to document service activities properly

Behavioral Skills:

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·      Demonstrable ability to multi-task and adhere to deadlines

·      High on customer relationship management, co-operative, disciplined, self- driven.

Qualification

·      GOVT. Diploma or ITI in Mechanical, Electrical, Electronics, or related trade.

·      A bachelor’s degree with experience in relevant field will be considered