Senior Technical Support Engineer

Mandatory Technical Skills:

• Linux System Administration (RHEL / CentOS / Ubuntu)
• Windows Server Administration
• Virtualization: VMWare (VM creation, management, VCD knowledge)
• Networking: TCP/IP, VLAN, Firewall configurations, basic troubleshooting
• Security Tools: Exposure to Microsoft Sentinel / Azure / Defender logs
• Incident Management: Ticketing tools (ServiceNow / JIRA / similar)

Join a fast-growing Cybersecurity MDR Team! We're hiring Technical Support Engineers (L1) to support global clients on cutting-edge security solutions. This is not a desktop support role – we need experts in server-side troubleshooting.

Key Skills:

• Linux & Windows Server Administration
• Virtual Machines, VMWare, VCD
• Firewall Configurations
• Network Troubleshooting (TCP/IP, VLAN, GRE)
• Exposure to Microsoft Sentinel / Azure / Defender logs
• Knowledge of MDR technologies (advantage)

Role Highlights:

• Troubleshoot and support global clients on cybersecurity & MDR platforms
• Manage incidents, monitor systems, and provide clear technical guidance
• Participate in 24x7 support rotations
• Work with advanced security tools in a high-growth environment

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Provident Fund

Experience:

• technical support : 5 years (Preferred)
• linux server: 5 years (Preferred)
• Microsoft Windows Server: 5 years (Preferred)
• VMWare: 5 years (Preferred)
• IP networking: 5 years (Preferred)
• TCP/IP: 5 years (Preferred)
• Security tools: 5 years (Preferred)
• Azure: 4 years (Preferred)
• defender logs: 5 years (Preferred)

Location:

• Pune, Maharashtra (Preferred)

Work Location: In person