Senior Technical Program Manager

Mastercard

9 - 13 years

19 - 25 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

project management pmp waterfall scrum agile risk management program management cmmi business analysis customer focus change management technical program management incident management it project management csm customer experience itil jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

We are seeking a Technical Program Manager for our Core Payments - Networks Exchange team to lead and coordinate customer-focused projects, platforms, and infrastructure initiatives. The ideal candidate is passionate about enhancing customer experiences, highly motivated, analytical, detail-oriented, and possesses an entrepreneurial mindset.

Role

Project Management
: Plan and oversee a portfolio of related technology projects from start to finish, ensuring successful delivery.
Customer Focus
: Prioritize customer experience, streamline build and delivery processes, and address key challenges.
Technical Expertise
: Understand the design approaches, technologies, and business/technical requirements for the solutions being developed.
Cross-Team Collaboration
: Work with multiple scrum teams, align dependent organizations, and resolve blockers to keep projects on track.
Stakeholder Communication
: Provide clear, concise updates to senior leadership and stakeholders, escalating issues when necessary.
Risk Management
: Identify, assess, track, and mitigate risks and issues at various levels.
Vendor Partnerships
: Collaborate with vendors on technology and user experience components, aligning on implementation plans and roadmaps to boost development efficiency.
Trade-Off Decisions
: Support customers and engineering teams in balancing business goals, technical strategy, customer experience, and system maintainability.
Performance Monitoring
: Regularly review metrics and implement new data-driven methods to ensure alignment with organizational goals.

All About You

Education
: Bachelors degree or equivalent experience/education required; PMP certification preferred.
Experience
: Proven expertise in strategy, planning, and project management across various methodologies (e.g., Waterfall, Agile, SAFe ).
Communication
: Strong, clear, and precise written and verbal communication skills to engage diverse stakeholders.
Industry Knowledge
: Familiarity with Mastercard and the card payments industry is a plus.
Skills
: Exceptional organizational, multitasking, and negotiation skills; adaptable to change with a track record of building internal and external relationships.

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