Senior Team Leader - Operations

As an Operations Team Lead with a focus on data and research, you will play a crucial role in overseeing the operational activities of our organization's data and research department. You will lead a team of associates and researchers, ensuring efficient workflows, high-quality output, and alignment with strategic objectives. Your responsibilities will include managing projects, guiding team members, optimising processes, and maintaining a strong focus on data integrity and research excellence.

Responsibilities :-

● Handling training and feedback to team members as per the needs of the project, daily Analysis of reports to the Clients and reporting managers

● Participating in meetings with clients, colleagues, vendors, or other stakeholders to discuss projects, provide feedback, and drive results

● Reviewing client instructions and create the quality check methods and parameters

● Oversee the planning, execution, and delivery of data and research projects within specified timelines.

● Allocate resources effectively, prioritize tasks, and monitor progress to ensure project objectives are met.

● Implement project management best practices to optimize workflows and maximize efficiency.

● Working with other departments to ensure that projects are completed on time and with quality standards

● Supervising and guiding others, including frontline managers

● Developing organizational objectives

● Making critical decisions for the outliers

● Overseeing employee performance

● Identify and remedy defects within the production process

● Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved

● Compile and analyze statistical data

● Ensure that client expectations are met during the deliveries

● Liaising with other managers and HOD

● Draft quality assurance policies and procedures

● Investigate customer complaints and feedbacks

● Manage Client’s SLA’s work for the improvement of the Team

● Ensure ongoing compliance with quality and industry regulatory requirements

● Conduct Live sampling, training, Monitoring & Assessing Processes

● Quality Monitoring - Evaluate Agent Performance

● Process Enhancement through Performance Assessment

● Standards of Quality and Compliance

● Error correction using root cause analysis

● Define measurements for quality

● Criteria for Evaluation Process for Evaluation Coaching and feedback

● Monitoring Performance for Ongoing Improvement

Skills:-

● Management skills for supervising individuals and departments

● Interpersonal and communication skills for building relationships with their teams, peers, and directors

● Writing skills for preparing reports

● Organisational skills for prioritising their deliverables

● Training skills for providing project instructions and feed backing to team members

● Strong computer skills and knowledge of report, dashboards and applications

● Strong analytical and problem-solving skills

Meticulous attention to detail

Educational Qualification :-

● Must be a Graduate

● Certification in project management (e.g., PMP, CAPM) or relevant professional credentials preferred

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid sick time

Work Location: In person