Senior Team Leader - Research

Job Description

Senior Team Lead____(Expertise on Advance Excel & Team Handling) Avantika – 7827746006 Location – Netaji Subhash Place, Near Metro Station Experience – 5 Years as TL & Client Management Salary – 35k to 45k (Monthly) Mode – Full Time (Work from Office) Working Days – 5 Days (Saturday & Sunday Fixed off, Except Last Saturday of the Month) Time – 9:20 am to 6:30 pm Job Description ● Handling training and feedback to team members as per the needs of the project, daily Analysis of reports to the Clients and reporting managers ● Reviewing client instructions and create the quality check methods and parameters ● Oversee the planning, execution, and delivery of data and research projects within specified timelines. ● Implement project management best practices to optimize workflows and maximize efficiency. ● Manage Client’s SLA’s work for the improvement of the Team ● Ensure ongoing compliance with quality and industry regulatory requirements ● Conduct Live sampling, training, Monitoring & Assessing Processes ● Quality Monitoring - Evaluate Agent Performance ● Process Enhancement through Performance Assessment ● Standards of Quality and Compliance ● Error correction using root cause analysis ● Define measurements for quality ● Criteria for Evaluation Process for Evaluation Coaching and feedback ● Monitoring Performance for Ongoing Improvement Interested candidates can apply Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Food provided Leave encashment Paid sick time Schedule: Day shift Fixed shift Monday to Friday Education: Bachelor's (Required) Experience: Team management: 3 years (Required) Client Management: 5 years (Required) Advance Excel: 3 years (Required) Work Location: In person