Senior Team Lead

Role: Senior Team Leader

DESIGNATION: Deputy Manager

LOCATION: Hyderabad

YEARS OF EXPERIENCE: 6+ yrs

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key responsibilities:

- Lead and manage a team of Team Leads and operations staff, providing guidance and coaching to ensure high-quality service delivery

- Develop and implement operational strategies to drive efficiency, productivity, and customer satisfaction

- Analyze complex data to identify trends and opportunities for improvement, and implement process changes to drive growth

- Collaborate with cross-functional teams to resolve complex operational issues and improve overall customer experience

- Ensure compliance with regulatory requirements and industry standards

- Develop and implement training programs to enhance team skills and knowledge

- Manage and resolve escalated customer issues, providing timely and effective resolutions

- Drive process improvements and implement best practices to enhance team efficiency and effectiveness

- Identify and mitigate operational risks, working with relevant teams to implement prevention strategies

- Provide insights and recommendations to senior management on operational performance and strategic initiatives

Key skills and knowledge :

- Strong leadership and team management skills

- Excellent communication and interpersonal skills

- Ability to analyze complex data and make informed decisions

- Proficient in operations management software and tools

- Strong problem-solving and conflict resolution skills

- Ability to work in a fast-paced environment and prioritize tasks effectively

- Knowledge of fintech industry trends and regulations

- Experience with process improvement and optimization

- Strong analytical and problem-solving skills

Educational Qualification:

Bachelors degree in business administration, Finance, or related field

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.