Senior Systems Developer

Job Description

Provide day-to-day operational support for applications (Incidents / Request Management/ Enhancements). Manage implementation and maintenance of processes, methodologies, standards and guidelines for applications. Manage upgrade planning and execution. Implement / revise programs for corrections, enhancements, or environment changes. Create and maintain technical documentation, processes, and standards Support and optimise the configuration of applications including, but not limited to ITSM, Security, Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, Release, Asset Management, Configuration Management (CMDB), CSM, Governance and Reporting/Performance Analytics. Ownership of end-to-end product life cycle, including business needs, product vision and strategy, roadmap creation and communication, requirements gathering, and functional specification all the way through to end-user enablement and success. Proactive system maintenance including Security Reviews, Release Updates, Health Check, upgrades, and Optimization. Laise with key stakeholders to explore and suggest appropriate technical solutions to achieve the required product features as well as monitoring technical progress against plans, whilst safeguarding functionality, scalability, and performance. Write unit and integration tests, within test environments to ensure code quality. Troubleshoot and resolve problems raised with existing systems (de-bugging / reverse engineering). Design smart ways of storing and displaying complex data. Support, maintain and develop in-house systems to meet changing business needs. Drive and enhance the deployment process on all environments. Manage instance security including MFA, permissions, ACLs, role-based access. Strive for strong maintainability, manageability, and upgradability through minimizing non-OOTB solutions. Assist in defining the team's technical strategy and advise on product roadmaps and migration plans to achieve strategic goals. Undertake scripting and development of OOTB and custom features and solutions (Javascript: both server and client-side Rules, Client Scripts, UI Actions, UI Pages)