Senior System Admin / 5 Days Working / Gurugram

ERP / CRM (Microsoft Dynamics 365)

• Lead endto–end implementation, rollout, adoption, and continuous improvement of Microsoft Dynamics 365 (Finance, Operations, Sales, Service, etc.).
• Map business processes (Finance, Sales, Procurement, Inventory, Service, Support) and convert them into automated workflows, approvals, dashboards, and reports in D365.
• Own data migration, integrations, customizations, role–based access, and audit trails.
• Create SOPs, training materials, and conduct user training to improve adoption.
• Work with Microsoft / implementation partners and ensure delivery within scope, timeline, and budget.

2. IT Infrastructure Operations

• Own on–prem and cloud environment: servers, storage, virtualization, DR, backups, network (LAN / WAN / Wi–Fi / VPN), end–user devices.
• Ensure uptime, performance, scalability, and cost control.
• Drive IT service desk / ticket closure, user onboarding / offboarding, identity access management (AD / Azure AD / M365).
• Maintain IT asset inventory, license compliance, AMC / ATS renewals, vendor SLAs.

Network Security Cybersecurity

• Administer and harden firewall, VPN, VLAN segmentation, IDS / IPS, web / app filtering, remote access policies.
• Oversee endpoint security (AV / EDR), email security, MFA / SSO, DLP, patch management, and secure configuration baselines.
• Plan and drive periodic VAPT with external auditors; document findings and ensure timely closure of vulnerabilities.
• Maintain incident response guidelines, backup / restore plans, DR drills, and evidence for audits / customer security questionnaires.

4. Governance, Compliance

• Define and enforce IT policies (password policy, acceptable use, data retention, backup, remote access, employee exit IT checklist, etc.).
• Maintain IT SOPs, architecture diagrams, network / security documentation, asset registry, and access control logs.
• Ensure compliance with internal governance and, where needed, with standards such as ISO 27001 / SOC2 / GDPR (or customer–mandated controls).
• Support internal external audits.

5. Pre–Sales / Solution Consulting

• Work closely with the sales / business development team to position our technical capabilities (ERP, CRM, IT infrastructure, security solutions) to prospective clients.
• Participate in client meetings, discovery calls, PoCs, and technical presentations.
• Conduct requirement gathering from customers and translate it into solution scope, bill of materials (licenses, hardware, services), timelines, and implementation approach.
• Prepare and deliver demos of Microsoft Dynamics 365 modules (Sales, Service, Finance, Inventory), and explain workflows, reporting, automation, and compliance benefits.
• Support commercial proposals, RFP / RFQ responses, SoW (Scope of Work), and technical write–ups.
• Work with OEMs / distributors / technology partners for pricing, special bids, and solution validation.
• Act as a technical escalation point during negotiations (security posture, infra sizing, data residency, DR, etc.) to build customer confidence.

6. Strategy Leadership

• Build and execute a 12–24 month IT roadmap covering business applications, cybersecurity, infrastructure modernization, and automation.
• Recommend new tools / platforms (ticketing, monitoring, collaboration, endpoint management, SOC services, etc.) aligned with business goals.
• Drive digital transformation internally and for customers (where applicable) and standardize best practices.
• Mentor and upskill the internal IT / support team; create a strong documentation and compliance culture.