55 M365 Jobs

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Microsoft Power Platform for M365.

Role & responsibilities : Must have good experience Microsoft 365 could base suite of products and managed and set up policies and security. Must have good experience with Sophos firewall, networks, and end point protection. Inventory management, Other hardware and laptop maintenance, diagnostics Management of all cloud-based applications, create users, manage access and escalations (MS365, Sophos), Management of AD and MS policy Implementation most suited to our departments. Device management including on premises devices A/V, printer, servers, laptops, mobiles (basic maintenance), routers, application management, end point security with staff based across India. End point protection (procure, configure, maintain). Networks, firewalls, and cyber threat prevention policies set up and implement. Cloud based infra support and advise for internal Software applications currently on AWS, domain management support would be a good Documentation of policies, & Reporting Disaster recovery, Business continuity management, data backup. Preferred candidate profile : IT Support Perks and benefits : Paid leaves Mon- Fri - 9.30-6.30pm

Job description Acuity Knowledge Partners Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry experts, combined with proprietary technology, supports more than 500 financial institutions and consulting companies to operate more efficiently and unlock their human capital, driving revenue higher and transforming operations. Acuity is headquartered in London and operates from 10 locations worldwide. The company fosters a diverse, equitable and inclusive work environment, nurturing talent, regardless of race, gender, ethnicity or sexual orientation. Acuity was established as a separate business from Moodys Corporation in 2019, following its acquisition by Equistone Partners Europe (Equistone). In January 2023, funds advised by global private equity firm Permira acquired a majority stake in the business from Equistone, which remains invested as a minority shareholder. For more information, visit www.acuitykp.com Basic Information Position Title Principle Engineer Experience Level 10+ years Department - Technology Location - Gurgaon Position reports to – Project Manager Job Purpose Minimum experience of 6 years in managing Microsoft O365 Platform, SharePoint Online Administration & Azure Cloud. Act as the internal focal point for M365/Azure technologies, working with internal resources to facilitate cloud adoption. Experience working with an on-prem environment that is synced to the cloud. Enterprise active directory/domain controller set up, configuration and troubleshooting experience, Active Directory system State Backups/Recovery. Expert Knowledge of Microsoft Windows 2016/2019 Administration: Install, Configure & manage. Experience in Migrating Users, Groups, Workstations and Application window Servers from Source Domain to Target Administration of user Accounts, Groups, Resources, Security, Backup strategies in window Servers 2016/2019 Expert Knowledge of Microsoft Windows Active Directory (Forests, Domains, AD Partitions, FSMO Roles, Sites, Subnets, Replications, AD Backup/Restore, Group Policies, Security, implementation of Group Policy, domain consolidation) Knowledge on TCP/IP, DNS, DHCP, Power shell scripting Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through innovation, process and procedure Solid understanding of ITIL framework & best practices Knowledge of exchange PowerShell & Nessus vulnerability assessment tool. Worked on monitoring tool. Knowledge of Email gateway\antispam. Experience in Powershell. Key Responsibilities Perform day-to-day management and administration for Exchange Online system within an Office 365, SharePoint, MS Team, Azure , hybrid/cloud environment. Experience as a Server Administrator or similar role for Windows & HyperV, Monitoring of VM`s. Configuration of servers, operating systems administration, CIS hardening, firewall including but not limited to management of users, processes, resource contention, preventive maintenance and management of updates & patches to ensure that the system is properly updated Change Management, Incident management, Schedule and manage regular backups Testing, regularly update firmware to protect against vulnerabilities. Perform troubleshooting, root cause analysis, and performance benchmarking. Generate and distribute monthly statistical reporting. Provide support for issues ranging from single-user issues to system-wide problems. Key Competencies Team Work Adaptability Decision-making Problem-solving Flexibility Role: OtherIndustry Type: Financial ServicesDepartment: OtherEmployment Type: Full Time, PermanentRole Category: OtherEducationUG: Any GraduateKey Skills

SharePoint Administrator role includes to manage and maintains an organization's SharePoint environment, ensuring seamless collaboration and document management through tasks like configuring sites, managing permissions, troubleshooting issues, and optimizing system performance and security Key Responsibilities Create & Configure SharePoint sites, site collections, and libraries. Creating and managing user accounts, groups, and permissions. Managing storage space, including cleanup and archiving. Monitoring SharePoint performance and troubleshooting issues. Implementing and maintaining SharePoint security policies and access controls. Providing technical support and training to end-users. Staying up to date with SharePoint developments and best practices. Integrating SharePoint with other applications and systems. Customizing SharePoint sites and templates to meet business needs. Performing regular backups of SharePoint data. Developing and implementing disaster recovery plans. Analysing user activity and providing weekly, monthly reports. Collaborating with other IT staff and stakeholders. Developing and implementing SharePoint governance policies. Power Platform Administrator role includes to manage the Microsoft Power Platform at the tenant level, overseeing environments, security, data policies, user management, and ensuring the platform's optimal performance and security Key Responsibilities Establish and maintain an environment strategy, including creating and managing environments for different purposes (development, testing, production). Monitor and manage resources within environments, such as apps, flows, connections, and other assets. Implement and enforce security policies, including Data Loss Prevention (DLP) policies. Manage security groups and user access permissions. Ensure compliance with relevant regulations and industry standards. Manage user accounts, licenses, and capacity within the Power Platform. Provide support and training to end-users. Make data available to makers through connectors, integration, or migration. Standardize and optimize data storage and retrieval. Monitor the performance and health of the Power Platform. Troubleshoot and resolve technical issues. Create and maintain documentation for Power Platform solutions and processes. Communicate effectively with stakeholders, including IT teams and business users. Identify new areas for leveraging the Power Platform. Collaborate with stakeholders to understand their business needs and propose solutions. Stay up to date on the latest features and best practices for Power Platform. Manage change control management process of future changes, releases, updates, and enhancements of the Dynamics365 environments. Manage Power BI environment and workspaces. Strong understanding of the Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Power Pages. Experience with data modelling, data integration, and data migration. Knowledge of security principles and best practices.

Seeking an experienced M365 professional to manage and support Microsoft 365 services including: Active Directory (On-Prem & Azure AD) User management, hybrid identity, AAD Connect. Mail Migration – Migrate mailboxes from any platform to Exchange Online. Microsoft Defender – Configure and monitor Defender for Endpoint, Identity, and Office 365. Intune – Deploy and manage devices, apps, and compliance policies. DLP – Implement and maintain Data Loss Prevention policies across M365. General M365 Admin – Support Exchange Online, Teams, SharePoint, and OneDrive.

Job Summary: The Information Management & M365 Subject Matter Expert will guide and deploy a new information management architecture within Microsoft 365 (M365) for the business. This role involves developing and implementing strategies for M365 retention and disposal. Key responsibilities: Review the proposed information architecture in M365, further define where needed, lead and deliver the new proposed information architecture in collaboration with IT. Advise and develop an initial approach for implementing retention and disposal in M365, with implementation at a later stage. Focus areas for the M365 retention and disposal work: Advise on creating and configuring retention labels and determining appropriate scopes for retention policies, also including advice on setting up event-based retention to trigger retention periods based on specific events, such as contract expirations or employee departures. Provide guidance on configuring retention settings to manage content lifecycle effectively and avoid over-retention. Recommend an approach for a pilot program and feedback mechanism to refine retention and disposal settings before full implementation. Advise on initial retention and disposal settings to ensure they comply with relevant regulations and internal company policies. Provide guidance on security measures related to retention and disposal, such as interaction with Microsoft Information Protection, during the retention period and advising on secure disposal methods. Provide advice on handling personal data, subject access requests, and records that need to be erased under GDPR. Ensure that M365 retention and disposal settings support GDPR compliance, including secure deletion of personal data Required experience: Extensive experience with Microsoft 365 and information management. In-depth knowledge of Microsoft Purview Records Management. Strong knowledge of M365 tools and features (e.g., SharePoint, OneDrive, Teams). Excellent communication and leadership skills. Ability to work collaboratively with cross-functional teams. Knowledge of information management regulations and best practices. Desired experience: Certification in Microsoft 365 or related areas.

Shift timings- 2 PM -11 PM Primary skills Azure Security Defender, Sentinel,(identity, Endpoint, etc.) Secondary skills Azure Infrastructure, Office 365 collab workloads Required Skills & Experience: Technical Expertise: Strong understanding of Azure security offerings, including but not limited to: Microsoft Defender for Cloud / Endpoint / Identity Microsoft Sentinel (SIEM/SOAR) Microsoft Entra (Identity Governance, Conditional Access) Hands-on experience with cloud security assessments, PoC deployments, and client workshops. Familiarity with Zero Trust architecture and related best practices. Professional Experience: 5+ years in IT security roles, with 2+ years focused on Azure or cloud security. Proven track record of leading technical engagements independently. Soft Skills: Excellent communication and presentation skills. Ability to articulate technical concepts to both technical and business audiences. Self-starter who thrives in a fast-paced, client-facing environment. Preferred Qualifications: Microsoft certifications (e.g., SC-100, AZ-500, SC-200) Experience working with Microsoft partners or within funded engagement programs. Exposure to regulatory compliance frameworks (e.g., ISO, NIST, GDPR) Key Responsibilities: Client Engagements: Conduct security assessments and discovery workshops to understand client environments, security gaps, and cloud readiness. Deliver technical Proof of Concepts (PoCs) and hands-on demonstrations of Microsoft Azure security solutions. Host and facilitate technical workshops on Zero Trust, Microsoft Defender, Sentinel, Entra, and related technologies. Provide technology walkthroughs, highlight use cases, and share practical experience to illustrate business value. Solution Design & Implementation: Design and recommend secure architectures and configurations using Azure-native tools and services. Collaborate on solution development, documentation, and client readiness for security modernization. Internal & Cross-Functional Collaboration: Work closely with Sales, PreSales, and regional delivery teams to align on customer needs, technical strategy, and success metrics. Contribute to proposal development and client presentations from a technical security standpoint. Thought Leadership & Enablement: Stay updated on Azure security advancements and share knowledge internally and with clients. Support internal enablement sessions and mentor junior team members, where applicable.

M365 e-discovery Primary Skill: Security Systems Support : Provide advanced support for Microsoft Purview (E-discovery), including configuration, deployment, and management Email Threat Detection and Response : Monitor and respond to security incidents using Microsoft Purview (e-discovery) like advance e-discovery, Content search, litigation hold, case management Good understanding of Data Loss Prevention, Azure Information Protection, KQL, Data Governance and Custodian management Policy Management : Develop and enforce procedures to ensure the end-to-end workflow to preserve, collect, review, analyze, and export content that's responsive to your organization's internal and external investigations Troubleshooting : Enable and utilize troubleshooting mode in Microsoft Purview to diagnose and resolve issues related to e-discovery and after creating an eDiscovery case and choosing who has access to it, use the case to search for email, documents, Skype for Business conversations, Teams data, and other content in your organization. You can then preserve the content and export the search results for further analysis Incident Response : Lead incident response efforts, including investigation, containment, eradication, and recovery, Advance Hunting with KQL and search conditions Compliance : Ensure compliance with industry standards and regulatory requirements Integration : Integrate Microsoft Defender with other security tools and platforms Reporting : Generate and analyze reports to identify trends and areas for improvement. Lead and manage a team of security professionals, providing guidance, mentorship, and performance evaluations. Coordinate team activities, set goals, and ensure effective communication and collaboration within the team Training and Support : Provide training and support to end-users and IT staff on email security best practices related to e-discovery Additional Skills : Experience with other Microsoft Solutions such as Auditing, Information Barriers, Records Management, data Governance and security Experience with other Microsoft security products, such as MDO, Email security issues Knowledge on Mail relay services, smtp relays Knowledge of scripting and automation tools (e.g., PowerShell, Microsoft Graph) Preferred certifications include Microsoft Certified: Security, Compliance, and Identity Fundamentals, SC-400, SC-200 Experience: Minimum 5 years of experience in cybersecurity, with a focus on M365 security and Compliance Skills : In-depth knowledge of Microsoft Defender for O365 (security and compliance) Strong understanding of the current threat landscape Experience with incident response and threat hunting Familiarity with email mail flows and compliance standards Excellent problem-solving and analytical skills To clearly understand the client's cybersecurity environment and respective product To monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools To analyze and validate cybersecurity incidents in-detail and help the L3 team with RCA/data or logs collection To enable knowledge transfer/trainings through creation/ maintenance of configuration documents, test plans, operational manuals and provide operational training to L1 team To analyze and fine-tune cybersecurity policies, participate in cybersecurity review calls pertaining to change requests & recommendations on cybersecurity policy changes

Skills: AD, Azure AD, M365, Exchange, Teams, SSO, PowerShell Design & manage M365 tools, Hybrid Exchange, Intune Lead architecture for AD, AAD, SSO/OAuth, RADIUS Strong in compliance, MFA, Zero Trust, automation Required Candidate profile Success in M365 tenant mgmt, mail flow, security, governance Excellent comms & stakeholder skills

TA/SME - on M365 suite /Security M365 Suite Management: Oversee the administration, configuration, and optimization of Microsoft 365 applications, including Exchange Online, SharePoint, Teams, and OneDrive. Data Governance: Develop and implement data governance policies and procedures to ensure data integrity, security, and compliance across the organization. Microsoft Purview Expertise: Utilize Microsoft Purview to manage and protect sensitive data, ensuring compliance with regulatory requirements and internal policies. Design and Implementation: Design and implement solutions that leverage M365 and Purview capabilities to meet business needs, including data classification, labeling, and retention policies. Collaboration: Work closely with IT, security, and business teams to understand requirements and deliver effective solutions. Training and Support: Provide training and support to end-users and IT staff on M365 and Purview functionalities and best practices. Continuous Improvement: Stay up-to-date with the latest M365 and Purview features and updates, and continuously seek opportunities to enhance the organization's use of these tools. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: Minimum of years of experience in managing Microsoft 365 environments, with a focus on data governance and Microsoft Purview. Certifications: Relevant certifications such as Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Information Protection Administrator Associate, or similar. Skills: Strong understanding of M365 applications and services. Expertise in data governance, data protection, and compliance. Proficiency in Microsoft Purview and its capabilities. Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Ability to design and implement effective solutions.

Lead digital workforce platforms like messaging, scheduling, virtual workspace. Guide team delivery, platform execution, and agile coordination Required Candidate profile 10–15 yrs in IT delivery, workforce enablement, stakeholder collaboration. Agile/Scrum required.

Microsoft 365 Operations: Process and manage M365 service requests (user access, mailbox setup, Teams/SharePoint site creation, license management, etc.). Administer key M365 services including Exchange Online, OneDrive, Teams, and SharePoint. Troubleshoot and resolve M365-related issues in collaboration with support teams. Monitor license usage and assist with periodic audits and reporting. Azure Cloud Deployments & Support: Support the provisioning and configuration of Azure resources including virtual machines, storage accounts, networks, and web apps. Assist with automated deployments using Azure DevOps, ARM templates, or Bicep. Monitor Azure environments for performance, cost optimization, and compliance. Participate in patching, backup validation, and resource health checks. L1 support of response to be communicated with proper trouble shooting Master Data Management (MDM): Creation of User (e.g., vendors, customers, doctors' employees) across systems. Deactivation of Users Perform regular data quality checks, validations, and cleansing to ensure consistency and accuracy. Required Qualifications: Bachelors degree in Computer Science, Information Systems, or a related discipline. 4-5 years of experience in IT operations, system administration, or cloud support. Strong understanding of M365 and Azure administration. Experience in handling data governance or MDM initiatives. Proficient in PowerShell scripting and automation workflows. Familiarity with ticketing/request systems such as ServiceNow, Jira, or similar. Preferred Certifications: Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Fundamentals or Administrator Associate ITIL Foundation Certification Key Competencies: Excellent attention to detail and commitment to data quality. Strong analytical and problem-solving skills. Effective communication and stakeholder management. Ability to work independently and within cross-functional teams. Why Join Us? Be part of a collaborative and forward-thinking IT team. Work with modern cloud platforms and enterprise systems. Opportunity for continuous learning and certifications. Competitive benefits and career development sup

Job Title and Overview IT Support Engineer / Sr. IT Support Engineer Hands on knowledge and experience working on Windows OS (Client OS and Server OS) Hands on knowledge and experience on Active Directory, Azure Administration, O365 administration. Basic knowledge of the OSI model, switching and internet routing technologies Basic understanding of network concepts, cloud & virtualization tools. Understanding of IT infrastructure and Security. Ability to assess faults, prioritize, respond and escalate accordingly. Clear communicator (both written and verbal). Provided technical support for operational administration, Directory Services, servers and TCP/IP networks. Ensuring correct comprehension, response time and resolution of issues/requests/emails. Procient and knowledgeable and knows how to properly troubleshoot various problems + Education and Experience Bachelors / Masters Degree (any stream) 2 to 7 years of relevant experience + Compensation and Benets 5 Days working routine Night shift

Location: Ghansoli, Navi Mumbai Role & responsibilities: Administer and support Atlassian Cloud tools, including Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo. Configure and maintain Atlassian tools to meet business needs and follow established standards. Collaborate with cross-functional teams to integrate Atlassian tools with other systems. Manage permissions and access control via Atlassian Access for corresponding tools and projects. Develop, POC, and maintain custom marketplace plugins, workflows, and reports as needed. Create training curriculums for various Atlassian users and provide training as needed. Stay up-to-date with the latest Atlassian tools and technologies. Promote the use of Global and Project Jira Automation across existing projects to optimize operational processes. Develop best practices for administering Jira effectively over the long term. Create comprehensive documentation to cover Atlassian Cloud ecosystem management and standards for shared Atlassian components. Monitor audit logs of Atlassian products to identify any anomalies in tool usage. Provide user management support and training to end users. Lead/support UAT and production rollouts. Address issues promptly and respond positively to setbacks and challenges with a mindset of continuous improvement. Give constructive feedback to team members and set clear expectations. Help the team in troubleshooting and resolving complex bugs. Carry out POCs to ensure that suggested design/technologies meet requirements. Qualifications: Bachelors or masters degree in Computer Science, Information Technology, or a related field. 7+ years of relevant experience, with at least 3 years of administering Atlassian Datacenter tools in a corporate environment. Strong proficiency in administration and support activities of both on-premises and cloud variants of Jira, Confluence, and JSM. Extensive hands-on experience in setting up, configuring, and managing Atlassian DC or Cloud. Experience with automation and scripting to streamline workflows in Jira and JSM. Proficiency in configuring workflows, screens, fields, permissions, and other Jira components. Hands-on experience with the installation and upgrade of Atlassian applications and associated plugins (e.g., ScriptRunner, Xray, Zephyr). Knowledge of at least one scripting language such as Python or Groovy. Experience in migrating and consolidating projects and spaces between Atlassian instances. Strong expertise in creating Jira dashboards, queries, and reports. Ability to write JQL (Jira Query Language) for advanced searches and reporting. Understanding of Agile and Kanban methodologies. Agile project management experience: 2+ years of experience designing and customizing workflows, managing project permissions, and optimizing project lifecycle management within Jira and Confluence. Certifications and experience: At least one Atlassian Cloud/Jira certification (ACP) and an understanding of advanced Jira Query Language (JQL), workflow schemes, and project templates. Excellent communication skills with the ability to consult with scrum masters, project managers, stakeholders, and technical teams to deliver solutions that meet requirements. Proactive, self-motivated, and self-managed.

Modern Workplace & Device Management: Manage Microsoft Intune for endpoint management, compliance policies, and security. Proficient in automating device deployment through Intune Windows Autopilot for streamlined provisioning and onboarding. Ensure smooth operating system deployment (OSD) via Microsoft Endpoint Configuration Manager (MECM/SCCM) or Intune. End-User Support & Optimization: Provide technical support and guidance to end-users, resolving complex EUC issues related to Windows, macOS, and mobile devices. Migrate group policies (GPOs) for effective device management. Monitor and optimise desktop performance, security, and compliance standards. Security & Compliance: Ensure compliance with corporate security policies, regulatory standards, and best practices. Manage and enhance endpoint security by deploying Defender for Endpoint, BitLocker encryption, and threat protection tools. Conduct regular patch management and vulnerability assessments. Collaboration & Cloud Integration: Work closely with cross-functional teams to enhance collaboration tools like Microsoft 365, Teams, and SharePoint. Implement cloud-based application management and remote working solutions. Manage OneDrive and cloud storage policies for secure file access and sharing. Automation & Process Improvement: Develop PowerShell scripts and automation workflows to streamline IT operations. Enhance self-service IT solutions for better end-user experience. Continuously evaluate and implement new EUC technologies to enhance productivity and security.

Key Responsibilities: Lead the design, implementation, and support of Microsoft 365 solutions (Exchange Online/On-Prem, SharePoint, OneDrive, MS Teams). Manage and administer Active Directory (AD), Azure AD, DNS, ADFS, and AADC. Provide advanced support and lifecycle management for Citrix environments and virtual desktop infrastructure. Oversee endpoint management and deployment using SCCM and Microsoft Intune. Ensure integration and performance optimization of TrendMicro antivirus and other endpoint security tools. Collaborate with cross-functional IT teams to maintain secure, scalable, and resilient workplace infrastructure. Handle escalated incidents, problems, and change requests within agreed service levels. Maintain system documentation, procedures, and compliance with IT policies. Contribute to the development of automation, monitoring, and reporting for M365 and related platforms. Act as a subject matter expert (SME) for workplace modernization initiatives. Required Skills and Qualifications: Proven experience (5+ years) in administering and supporting M365 and related technologies. Deep knowledge of: Microsoft 365: Exchange Online/On-Prem, MS Teams, SharePoint Online, OneDrive Directory Services: Active Directory, Azure AD, ADFS, AADC, DNS Endpoint Management: SCCM, Intune Virtualization: Citrix Security: TrendMicro or similar antivirus tools

Technical Support & Troubleshooting: Provide L2 technical support for VIP users, desktops, laptops, and network devices (Firewall, Switches, Access points). Diagnose and resolve hardware, software, and connectivity issues. Assist in troubleshooting Windows high end laptops, Resolve advanced issues related to identity management, DNS, DHCP, and Group Policies. Provide advanced support for Office 365, VPN, and remote access solutions. Incident & Request Management: Handle escalated tickets from L2 support and provide timely resolutions. Document troubleshooting steps, resolutions, and root cause analysis in ticketing tools Prioritize incidents based on impact and urgency. Follow ITIL best practices for incident, problem, and change management. Network & Security Support: Assist with network troubleshooting (LAN, WAN, Wi-Fi, firewalls, VPN). Monitor system security, including antivirus, endpoint protection, and data backup. Work on access control issues, password resets, and multi-factor authentication (MFA). System Administration & Maintenance: Manage user accounts, permissions, and access control. Perform routine system updates, patch management, and software installations.

Technical Support & Troubleshooting: Provide L2 technical support for VIP users, desktops, laptops, and network devices (Firewall, Switches, Access points). Diagnose and resolve hardware, software, and connectivity issues. Assist in troubleshooting Windows high end laptops, Resolve advanced issues related to identity management, DNS, DHCP, and Group Policies. Provide advanced support for Office 365, VPN, and remote access solutions. Incident & Request Management: Handle escalated tickets from L2 support and provide timely resolutions. Document troubleshooting steps, resolutions, and root cause analysis in ticketing tools Prioritize incidents based on impact and urgency. Follow ITIL best practices for incident, problem, and change management. Network & Security Support: Assist with network troubleshooting (LAN, WAN, Wi-Fi, firewalls, VPN). Monitor system security, including antivirus, endpoint protection, and data backup. Work on access control issues, password resets, and multi-factor authentication (MFA). System Administration & Maintenance: Manage user accounts, permissions, and access control. Perform routine system updates, patch management, and software installations.

Key Responsibilities: Provide technical expertise around Office 365 messaging and collaboration offerings. Act as a technical expert and address issues related to systems integration and compatibility. Proactively monitor Office 365 and Azure to ensure proper function, security, and stability. Diagnose Office 365 and Azure-related issues and take corrective action. Extensive experience with large scale management of SharePoint Online, OneDrive, Exchange Online, AAD, Viva and Intune. Experience with Teams calling phone system, including setup, management of licensing, users, and hunt groups. Fluent with PowerShell scripting (Azure, Exchange Online, and Exchange OL Modules). Initiation, coordination and tracking or projects associated with Office 365/Azure. Document and maintain processes and procedures. Maintain accurate inventory of Microsoft subscriptions licenses. Govern license allocation and enforcement of cost budget and limits. Maintain Microsoft contract and preparation and completion of annual True-Up and Renewal Review and monitor system logs, troubleshoot, resolve, and escalate errors appropriately. Create end-user technical documentation and knowledge-based articles for distribution. Ensure end-user experience (performance, functionality, end-user profiling & personas). Drive and measure adoption Office Copilot across organization. Manage and optimize Proofpoint email filtering solution to ensure robust email security and compliance. Continuously guide organization in adoption of Office 365 solutions and enhancements as platform matures. Implement best practices to ensure optimal use of Office 365 and Azure services. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 7+ years of experience and technical knowledge of Office 365 technologies. Proven experience with Microsoft 365 administration. Strong knowledge of Exchange Online, Teams, SharePoint, and OneDrive. Familiarity with Microsoft 365 security and compliance tools. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Ability to manage multiple tasks and priorities. Fluent with PowerShell scripting. Relevant Microsoft certifications preferred (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert). Experience with Proofpoint email filtering solutions is preferred. If interested send your resume to nkoti@cgsinc.com

L3 - Senior Consultant - Bengaluru Duties/Responsibilities: L3 As a Senior Consultant, you will be at the front lines with our users supporting them with their Cloud needs specifically helping them navigate the journey to the cloud on the Microsoft 365 platform. Job Description: (Knowledge, Skills, and Abilities) M365 Technologies - MUST have advanced troubleshooting and project implementation skills in 2 or more of the technologies below. Certifications highly preferred (ISO 27001 guidelines). If the candidate has a reasonably strong experience he must complete it within 2 months. Recent learning and certification should be alligned with the future technologies. M365 AzureAD M365 Exchange Online or MDOP 2 M365 InTune - Device Management and Application Management lifecycle, M365 Defender suite (Office 365,EndPoint, Exchange, CloudApps) Microsoft Identify AzureAD, conditional access, integrations SAML Microsoft VDI or DaaS (Microsoft 365, Microsoft Cloud PC) Scripting - powershell, KQL Windows 365 Operating systems and Hardware Microsoft Security and Compliance Team player with experience communication with US users - excellent communication skills Good to have worked in night shifts in the recent future (this is a different genre of people many will find it difficult) Optional.. Must Have InTune - 30% (Patching apps, scripts, automation -AutoPilot, troubleshoot logs) Defender suite - 20% (email, teams, sharepoint, CoPilot, addressing policies and troubleshooting ) Vendor management - 10% (collaborating with MS, HP, Dell, Lenovo, Managed service providers like Microsoft) Security and Compliance products in M365 - 30% (Adanced M365 security features AzureAD, Experience in delivering in SLA environments- 10% Awareness and having worked in ISO 27001 or SOC2 companies - 10% Must work in an IT department with 500+ users or more and be able to mentor juniors in the team. Good to Have Compliance - ISO 27001 or SOC 2 (should have experience working in these environments) Network --> FortiGate UTM (Firewall, IDS, IPS, Web Application Filter) Server Operating systems --> Windows Server 2022, Ubuntu, HyperV Hardware - Laptops, Server and Network Equipment Additional Requirements: Must be willing working in rotational shifts India/US (EST) hrs. BA/BS degree required. Ideally in Computer Science, Cyber Security, Information Security, Engineering, Information Technology. Certification Certification - M365 Admin certifications in the above technologies are preferred. Must be constantly upgrading/learning new technologies . ******************************************************************************************* If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884 Notice Period: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Expected CTC:

The Senior System Administrator is responsible for maintaining, designing, migrating and upgrading system configurations across our diverse IT environment. This includes managing Windows servers, VMware ESXI, Azure platform, and several other critical components. This role demands a deep understanding of systems administration, virtualization, and cloud technologies to ensure optimal performance and security. Key Responsibilities: Design, install, configure, implement, and maintain Windows servers across multiple sites. Design, install, configure, implement, and maintain Azure Virtual Desktop AVD cloud service Managing Microsoft Exchange on-premises, M365 and MS Intune. Understanding backups, recovery, and system upgrades. Working on windows server 2016 to 2022 roles and features. Understanding RDS CAL service. Administration of VMware ESXI infrastructure, including setting up, configuring, and troubleshooting. Manage Azure cloud resources and services, ensuring cost-effectiveness, security, and scalability. Implement and manage Azure Virtual Desktop and Horizon VDI Components. Working knowledge of Hyperconverged infrastructure HCI” like Nutanix, VxRail, Azure Stack ...etc. Manage and maintain the Active Directory Domain Controller, including users, groups, OUs, and permissions. Manage and maintain all windows server services like DNS, DHCP, WSUS, FTP, SFTP, WDS. Design, implement, and troubleshoot Group Policies to enforce company security and operational standards. Handle tasks using tools like AD Manager, AD Audit, AD Sync ...etc. Should be able to perform AD and all related services health check. Understand, Implement and manage the Certificate Authority infrastructure. Maintain and administer MFA (Multi-Factor Authentication) to bolster system and data security. Must have general understanding about networking core concepts and must be able to actively participate in general issues. Regularly monitor system logs and alerts to maintain system health and security. Maintain availability of PAM (Privileged Access Management) and understanding of its core components. Working on vulnerability remediation for windows sever OS, services, Nutanix, VMware... etc. Who you are: 5 to 7 Years prior experience in an IT support position. Strong working knowledge of PowerShell scripting or any automation tools and scripts Understanding core concepts of cloud services like O365, MS teams, Azure AD, SharePoint Excellent knowledge of server administration, Patch Management & OS specific debugging tool Good understanding of monitoring systems like PRTG, SCOM, SolarWinds. Provide technical hands-on support at a L3 level for incident and request management including resolution of escalated incidents, problems or changes from L1 support. Responsible for Problem management and root cause analysis for repeated incidents or outages. Ability to work and collaborate in a team environment. Good understanding of ITIL processes and tools like ServiceNow, BMC remedy, SCSM, ManageEngine etc. Responsible to provide support on-call, out of office hours including emergencies and routine maintenance windows. Provide technical support, guidance, and expertise to junior staff members. Collaborate with other departments and vendors for system integration and upgrades. Document procedures, configurations, and instructional guides for the team.

Job Title: M365 Trainer and IT Manager (Dual Role) Location: Lower Parel, Mumbai Employment Type: Full-time Position Overview: We are seeking a dynamic and versatile professional to take on a dual role as an M365 Trainer and IT Manager. This unique position combines leadership of the IT infrastructure and support function with expert-level training and adoption of Microsoft 365 (M365) tools across the organization. The ideal candidate is a proactive IT leader with strong technical knowledge of M365 ecosystems, excellent communication skills, and a passion for driving digital transformation through user enablement and IT excellence. Key Responsibilities: M365 Trainer Responsibilities (Approx. 80%): Develop and deliver engaging training sessions (virtual and in-person) for staff on Microsoft 365 applications including Teams, SharePoint, OneDrive, Outlook, Power Platform, and others. Create training materials such as user guides, quick reference cards, video tutorials, and FAQs tailored to various user levels. Drive M365 adoption by promoting best practices, productivity tips, and new feature rollouts. Assess and measure training effectiveness through surveys, feedback, and follow-up sessions. Stay updated with Microsoft 365 product updates and adjust training content accordingly. Act as a champion for digital workplace technologies and support users in maximizing M365 capabilities. IT Manager Responsibilities (Approx. 20%): Lead and manage the organization's IT operations including hardware, software, network, and security. Oversee IT support services ensuring timely resolution of technical issues across the organization. Administer and optimize M365 environment, Azure Active Directory, and related cloud services. Develop IT policies and best practices, including security protocols, disaster recovery plans, and data protection measures. Manage vendor relationships and evaluate contracts for IT services and products. Plan and execute IT projects including system upgrades, migrations, and digital transformation initiatives. Monitor and report on IT performance metrics and compliance requirements. Lead and mentor IT support staff (if applicable). Qualifications: Bachelors degree in Information Technology, Computer Science, or a related field. Certifications (such as MCT, MCSA, Microsoft 365 Certified: Modern Desktop Administrator Associate) preferred. 5+ years of IT management experience, with at least 2 years focused on M365 environments. Strong expertise in Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange Online, Power Automate, Power BI, etc.). Proven experience in designing and delivering technical training programs for diverse audiences. Excellent project management, organizational, and leadership skills. Strong problem-solving abilities and a proactive approach to IT service management. Excellent interpersonal and communication skills. Preferred Skills: Experience with Azure, Intune, Endpoint Manager, and security frameworks. Knowledge of ITIL practices and frameworks. Experience in change management or organizational digital transformation initiatives. Ability to simplify complex technical information for non-technical users. What We Offer: Competitive salary and benefits package. Opportunity to shape the digital landscape of a growing organization. A dynamic and collaborative working environment. ,

Job description Qualifications and Experience: Any Bachelor's degree, Information Technology, or a related field (or equivalent work experience). 2-3 years of experience in an IT support role. Proven experience in troubleshooting hardware, software, and basic networking issues. Hands-on experience with operating systems (Windows), MS 365 Apps for Enterprise, and other common business applications. Familiarity with Active Directory, Entra ID or other user management system Basic understanding of network protocols (TCP/IP, DNS, DHCP). Excellent problem-solving and analytical skills. Strong communication (both verbal and written) and interpersonal skills. Excellent customer service orientation and a proactive approach to problem resolution. Ability to work independently and as part of a team. Strong organizational and time management skills. Preferred Skills (Optional): IT certifications (e.g., Microsoft Certified Desktop Support Technician). Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Management). Knowledge of remote desktop tools. Experience with mobile device management (MDM). Basic scripting skills (e.g., PowerShell, Bash). Familiarity with ITIL framework. Responsibilities: Technical Support: Provide first and second-level technical support to end-users via phone, email, and in-person for hardware, software, and network-related issues. Diagnose and resolve technical problems efficiently and effectively. Escalate complex issues to senior IT staff or external vendors when necessary. Document all support interactions, troubleshooting steps, and resolutions in the helpdesk system. Follow up with users to ensure their issues are resolved to their satisfaction. Hardware and Software Management: Install, configure, and maintain computer hardware (desktops, laptops, peripherals), operating systems (Windows), and standard software applications. Troubleshoot hardware failures and coordinate repairs or replacements. Manage software installations, updates, and licensing. Assist with the setup and maintenance of printers, scanners, and other office equipment. User Account/Mailbox Management: Create, modify, and disable user accounts in Active Directory or other relevant systems. Manage user access and permissions to network resources and applications. Create/Modify Mailboxes, Distribution lists Access/Permission management Network Support: Troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN). Assist with the configuration and maintenance of network devices (routers, switches, firewalls) under the guidance of senior network engineers. IT Documentation: Create and maintain clear and concise IT documentation, including knowledge base articles, troubleshooting guides, and standard operating procedures. IT Asset Management: Assist with the inventory and tracking of IT assets (hardware, software licenses). Security Awareness: Adhere to company security policies and procedures. Educate users on basic security best practices. Report any suspected security incidents. Project Assistance: Assist senior IT staff with IT-related projects, such as system upgrades, migrations, and deployments.

Skills : M365, Powers Apps (Development exp in model-driven, Governance, Dataverse), Power Automate and Power Automate for desktop, SharePoint Online - SPFx, React JS, SharePoint Migration, exp on Sharegate & Quest tools Required Candidate profile Notice Period: 0- 60 days EducationBE, B.Tech, ME, M.Tech, MCA

The Collaboration Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support, resolution, monitoring and event management for standard and low complexity incidents and service requests. What you'll be doing Key Responsibilities: Monitors the public cloud, NTT and client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Diploma, bachelor's degree, or relevant qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. M365 Beginner Certifications. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern programme Entry-level experience with troubleshooting and providing the support required in network voice collaboration Contact Centre administration and monitoring Services within a medium to large ICT organisation Working knowledge of voice, video and other collab modalities