The Role
You will be part of an operations team, which will provide operational support to research teams in Europe, the USA, the Middle East and APAC, enabling them to offer quality consultancy on a wide variety of topics.Alongside other survey scriptwriters and data processing execs, you will be part of an Operations team which strives to produce accurate results every time and supports the rest of the company in delivering innovative and robust research solutions.
What will I be delivering?
- Using Gryphon software systems to script questionnaires.
- Liaising with the researchers to determine, prepare and deliver the appropriate outputs as requested by the client.
- Managing and scripting on complex long-running tracker projects.
- Running bespoke complex project scripting for consulting groups.
- Supporting members of the Survey Scripting Team with any training needs on a day-to-day basis.
- Assisting the Team Leader with identifying tasks that can be delegated to other members of staff.
- Using experience to liaise with internal clients, advising on best practice and assisting with problem solving.
- Managing your own workload to ensure that deadlines are met and standards are achieved.
- Assisting the Survey Scripting Team in implementing any new solutions for improved efficiency within the workflow.
- Maintaining excellent record administration so as to have an accurate log of work carried out as part of the service
- Communicating with the researchers to ensure that timeframes are agreed and process is reported
- Ensuring all reporting and management requests are accurate and delivered on time
- Ensuring queries that are not relevant to the Survey Scripting team are passed on to the relevant department
- Contributing to discussions around resourcing and the team’s ability to carry out its workload
- Demonstrating a good understanding of other global YouGov operations and hubs
- Showing an openness to new technologies and methods of processing our services
- Listening to, and acting on, instruction, and demonstrably respecting others both inside and outside of the Global Operations Team
- Putting client service at the forefront of what you do by producing work to a high quality and developing good working relationships with clients
What’s in it for me?
- You will join us as a core member of our expanding Survey Scripting team, working with a group of dynamic and energetic individuals globally
- You will have the chance to work with the latest technology tools
- The chance to join an extremely innovative company.
What do I need to bring with me?
Demonstrated Knowledge And Experience
- Fluent in English
- Degree in an IT-based subject, or evidence of a similar level of computer skills
- At least 4 years of related work experience.
- Ability to deal with problems that are varied and require analysis or interpretation of the situation, by using knowledge and skills, and general precedents and practices.
- Excellent analytical and numerical skills.
Technical Skills And Qualification
- Familiarity with any computer language or web-design coding (e.g. HTML, CSS, JavaScript)
- High level of proficiency with MS Office, especially Excel
Behavioral competencies
- Innovative and open to new technologies.
- Team player.
- Ambitious mind-set with bags of passion and enthusiasm for the industry and work we do.
- Strong logical problem solving skills
- Excellent attention to detail
- Effective organisation skills and can-do attitude.
- Good communication skills, especially in the area of explaining technical points to non-technical people
- Ability to deliver results, meet deadlines and manage time effectively.
- Ability to work under pressure and demonstrate a high degree of tenacity and resilience.
Shift Timings - 6:30p.m. -3:30a.m. IST.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
