Senior Support Engineer

As a Support Engineer at our company, you will be part of a team dedicated to delivering cutting-edge technology and exceptional customer experiences. Your primary responsibility will be to provide top-notch service and effectively resolve technical issues for our customers. You will work closely with various teams to ensure outstanding customer experiences and improve our services. Your key responsibilities will include: - Providing high-quality technical support to customers via chat, email, and phone - Diagnosing, troubleshooting, and resolving technical issues related to our services & products - Ensuring timely and accurate responses to customer inquiries through various support channels - Maintaining comprehensive documentation and creating FAQs to empower customers - Collaborating with cross-functional teams to provide feedback, resolve bugs, and suggest improvements - Conducting webinars, demos, and training sessions for customers on best practices To excel in this role, you should have: - 7+ years of experience in web development and support - Front-end programming skills including HTML, CSS, JavaScript - Experience with CMS platforms like Sitecore, Drupal, AEM, WordPress - Excellent communication and interpersonal skills - Familiarity with support tools and CRM systems - Strong troubleshooting skills and ability to prioritize effectively - Problem-solving mindset and the ability to handle multiple cases - Ability to work cross-functionally with different teams - A passion for helping customers and a positive attitude While not required, the following skills and experiences are preferred: - Understanding of SEO and Content Management Systems - Experience in handling international customers, especially in North America Working at our company offers: - The fastest and only SEO-first CMS - Untapped opportunities in advanced SEO and schema - A company poised for digital transformation - Phenomenal growth opportunities - The chance to create an impact through thought leadership - A principled and values-based culture - An exciting and innovative work environment Join us and be a part of our team dedicated to providing exceptional service and cutting-edge technology to our customers.,