Senior Support Engineer

Seeking an experienced L2 Senior Support Engineer with expertise in Java Quarkus and
application support. The role involves advanced troubleshooting, incident management, and providing configuration and environmental support for critical business applications.Key ResponsibilitiesProvide L2 support for business-critical applications built on Java Quarkus andPerform advanced troubleshooting, root cause analysis, and incident resolution within defined SLAs.Manage incident lifecycle including detection, logging, prioritization, resolution, and communication with stakeholders.Handle environment management and configuration support for development, QA, and production systems.Participate in change management processes by validating, deploying, and supporting application changes/releases.Collaborate with L1 and L3 support teams, development teams, and infrastructure teams for escalations and fixes.Create and maintain knowledge base, SOPs, and support documentation to improve efficiency and reduce resolution time.Proactively identify and recommend improvements in monitoring, alerting, and automation for better application stability.RequirementsMust-Have Skills