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Senior Support Analyst

10 - 15 years

4 - 8 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for troubleshooting in his/her area of responsibility.

Responsibilities


Direct Responsibilities
As the applications to be supported are Client focused , high professional support service is expected
Supporting Application end to end, Managing issue and Incident
Monitor and Troubleshoot
Communicate with stakeholder to inform, investigate and alert about issue.
Skill in creating and maintaining the knowledge base
Knowledge in writing/reading scripts (ksh..)
Creating Application support/technical documentation

Contributing Responsibilities
Creating Application support/technical documentation
Skill in creating and maintaining KEDB

Qualifications - External


Technical & Behavioral Competencies
Knowledge and experience with HP-UX/LINUX OS
Experience with Unix scripting
Knowledge and experience with Database ( Sybase , Oracle )
Experience with PL/SQL
Knowledge in Java

Specific Qualifications (if required)
Knowledge of ITIL.
Bachelors degree required; advanced degree considered a plus.
Minimum 7 and Maximum 10 years financial industry experience

Skills Referential

Behavioural Skills :
Ability to collaborate / Teamwork
Creativity & Innovation / Problem solving
Communication skills - oral & written
Ability to share / pass on knowledge
Transversal Skills:
Ability to understand, explain and support change
Analytical Ability
Ability to develop others & improve their skills
Analytical Ability
Ability to inspire others & generate people's commitment
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 10 years

Please Note We need

1 internal resource with strong technical experience in SQL & Unix .Also have good communication skills.

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BNP Paribas
BNP Paribas

Banking

Paris London

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