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BNP Paribas
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Senior Support Analyst - Application Support

Senior Support Analyst - Application Support

BNP Paribas

7 - 12 years

3 - 7 Lacs

Mumbai

Posted:3 weeks ago| Platform:

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Skills Required

kubernetes customization configuration strong analytical skills redhat linux gitlab ci dashboards ansible production support servicenow automation incident management devops application support linux windows server unix communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

The main responsibility of Production ITG - APS organization is to provide applications production support services.

Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Production Support team member for the Production ITG - APS team will be primarily responsible for following activities:

Application/Infra Incident Management

Application/Infra Request Fulfilment

Application/Infra Change Implementation

Application/Infra Monitoring

Application/Infra Automation

Functional application support

The team is also expected to work closely with their Paris and AMER regions colleagues.

Responsibilities

Direct Responsibilities

Providing technical and functional support:

Providing technical and functional support

Managing incidents within the scope

Guaranteeing the eradication of problems .

Participating in the definition of the technical solution

Integrating the production and infrastructure requirements in the scoping and in the product backlog

Ensuring the upskilling of the Product/Project team on application production best practices

Ensuring the provision of Production and infrastructure resources by facilitating the deployment of solutions

Liaising with Production Support Applications to implement monitoring and facilitate service supervision

Contributing to maintaining the services in operational condition

Contributing to the continuous improvement of Production (Automation, performance improvement, etc.)

Implementing monitoring and supervise the applications technical and functional components:

Implementing the system and parameters used to monitor its scope

Monitoring the smooth implementation of processing according to the production plan

Checking the functional and technical quality of the interfaces / transfers between applications

Monitoring the condition of the applications technical components

Ensure that the application meets its functional requirements and operates as intended

Checking the proper running of application backups and restoration

Orchestrating and managing the various releases within his/her scope

Creating and enriching the application document framework

Maintaining operating procedures

Create Automation through Gitlab, Ansible, DAIR

Create and Deploy updates for Obsolescence, patches

Contributing Responsibilities

Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation

Contributing to the construction of production dashboards and undertaking the actions defined for improving the service

Contribute to continuous improvement actions

Technical & Behavioral Competencies

Primary skillsets (mandatory):

Proficient in ITIL Operation Methodology with strong analytical skills and Proven work experience.

Operation Excellence on Redhat Linux, Windows servers

Vulnerability remediation for LINUX servers and Windows servers

Knowledge on configuration management, monitoring, continuous Integration tools on UNIX and windows platforms; Ansible tools setup

Automation of deployment, customization, upgrades and monitoring through DevOps tools

Strong English communication skills.

Secondary skill sets (good to have):

Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management

Experience working with ServiceNow Ticket Tool

Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.

Experience with Kubernetes and containers.

Proven working Experience with the Technology below:

Configuration management tools: Ansible, Gitlab CI , DAIR

Script: Shell

Monitoring: Dynatrace

Specific Qualifications (if required)

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Ability to deliver / Results driven

Ability to share / pass on knowledge

Transversal Skills:

Ability to understand, explain and support change

Ability to set up relevant performance indicators

Analytical Ability

Ability to develop others & improve their skills

Education Level:

Master Degree or equivalent

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Senior Support Analyst - Application Support