About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world s trade flow better, changing what s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that s fit for the future. We re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
About DP World Global Service Centre
DP World s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change whats possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.
Role Purpose:
The Sr Executive MIS & BPM supports the creation, maintenance, and delivery of business reports and dashboards, contributing to performance visibility and operational insights. The role is responsible for ensuring timely and accurate reporting of business data, assisting with data validation, and collaborating with team members to support MIS and performance tracking efforts across the organization.
Designation:
MIS & BPM Sr Executive
Base Location:
Navi Mumbai
Reporting to:
Manager BPM & MIS
Key Role Responsibilities:
- Assist in generating and updating routine reports (daily, weekly, monthly) across operational and functional metrics.
- Ensure accuracy and timeliness of reports shared with stakeholders.
- Update predefined Power BI/Excel dashboards based on data inputs from ERP systems and teams.
- Assist in preparing charts and visuals as required.
- Perform reconciliation checks between source systems (e.g., Navision, SAP) and reporting templates.
- Support in maintaining the integrity of data used in reports.
- Support the Assistant Manager in preparing on-demand or customized reports for internal teams.
- Follow up with internal teams for data inputs, confirmations, and issue clarifications.
- Maintain records of reports, queries, and data change logs to ensure audit-readiness.
- Strong understanding of business performance metrics, KPIs, and reporting frameworks across operations, finance, or shared services environments.
- Working knowledge of MIS design, data visualization, and report automation using tools like Excel (advanced), Power BI, Tableau, or equivalent platforms.
- Familiarity with data extraction, cleaning, and transformation techniques from ERP systems (e.g., SAP, Oracle, Navision, or similar).
- Awareness of process improvement methodologies (e.g., Lean, Six Sigma) and basic automation enablers like macros, RPA, or low-code tools.
- Ability to interpret business data, derive actionable insights, and present findings to mid and senior-level stakeholders.
- Exposure to governance, control, and audit requirements related to reporting and business performance tracking.
- Strong communication, collaboration, and time management skills to coordinate across multiple functions and geographies
- The Assistant Manager should possess a strong understanding of performance metrics, business reporting structures, and KPI frameworks. They must be able to interpret data to track trends, identify deviations, and support evidence-based decision-making across functions.
- The role requires hands-on expertise in designing and maintaining MIS dashboards and performance reports. The candidate should be comfortable working with advanced Excel features, Power BI, and other visualization tools to create reports that are accurate, timely, and actionable.
- The candidate should have strong analytical thinking and be capable of identifying root causes of performance gaps, translating data into insights, and supporting business improvement initiatives.
- Clear and concise communication both written and verbal is critical. The individual should be able to present complex data in an understandable manner to stakeholders across levels, including business leaders.
- The role demands proactive collaboration with cross-functional teams. The candidate should be able to engage constructively with operations, finance, and transformation teams to gather data, align metrics, and resolve issues.
- Given the nature of MIS reporting and audit trails, accuracy is non-negotiable. The candidate must have a keen eye for data integrity and be able to ensure consistency across multiple reports and systems.
- The Assistant Manager should be self-driven, well-organized, and capable of managing recurring and ad hoc reporting requirements under tight deadlines without compromising quality.
- The candidate must be comfortable in a dynamic, evolving environment and should be able to reprioritize based on business needs. Flexibility in managing shifting reporting cycles or supporting transition projects is essential.
- Collaborate effectively across functions to understand reporting needs, performance insights, and drive alignment through structured MIS and performance tracking frameworks.
- Work closely with the Process Excellence, Performance, and Quality teams to identify reporting gaps, support automation opportunities, and align business metrics with operational priorities.
- Provide flexible support during urgent or off-cycle business requirements by working beyond regular hours in coordination with the reporting line manager.
- Thrive in a fast-paced, deadline-driven environment, ensuring timely delivery of critical reports and dashboards while managing multiple priorities with accuracy.
- Demonstrate strong attention to detail in every aspect of reporting, coupled with clear, structured communication to convey data-driven insights to stakeholders at various levels.
- Act as a proactive team player with a high level of ownership, professionalism, and adaptability to support evolving business requirements and reporting frameworks
Skills & Competencies:
- 5+ years of proven experience specifically in MIS & BPM
- A background in logistics education along with a minimum of 2 years experience in shipping and logistics.
- MIS Development & Reporting
- Data Analysis & Interpretation
- ERP System Proficiency (Navision)
- Excel Advanced Functions & Automation
- Power BI / Data Visualization
- Business Performance Management
- Problem-Solving & Root Cause Analysis
- Communication & Presentation
- Stakeholder Collaboration
- Attention to Detail
- Time & Priority Management
- Adaptability & Agility
Education & Qualifications:
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