About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
Job Summary
NetApp is a Global Leader in providing Hybrid Cloud Data Services, enabling customers to take advantage of best of both worlds, Private and Public Clouds. Our Mantra is to ensure customer’s data is always on, always available and easily consumed. To help our customers to Modernize their IT and deliver a seamless Hybrid Multi-cloud experience, we are looking for Presales System Engineer who shall provide Technical expertise to Store and Manage Data in the most effective and efficient manner across Hybrid cloud environments to Public Sector customers.As a Solutions Engineer (SE) in NetApp's Sales function, you are responsible for providing pre-sales for selling NetApp's Products & Services to existing and potential customers. You will utilize your excellent technical and relationship building skills in working with Customers, ISVs, Partner ecosystems and sales to ensure that optimum solutions are proposed to the customers.The Solutions Engineer is required to have a deep understanding of end-to-end customer operations and work as a consultant to customers in identifying key business challenges and position the right technology solutions and data management solution/service to address those business challenges. The Solutions Engineer shall also work on long-term strategies to improve customer business operations through data management tools and services delivering continuous value to customers business. The SE is also required to work closely with various alliance partners and provide best of breed joint solutions to the customers.Job Requirements
- Hybrid Cloud, Storage and data management solutions expertise.
- Experience working in a high engagement customer facing role.
- Strong expertise in Technical Pre-Sales.
- Excellent written and verbal communication skills.
- Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
- Account management and project management skills.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Ability to follow standard engineering principles and practices.
- Creative approach to problem solving.
- Travel to the prospective customer's sites & locations as necessary
- Hybrid cloud solution expertise and public cloud certifications would be added advantage.
Job Responsibilities
- Primarily shall provide technical expertise for the development and implementation of complex products and solutions for customers.
- Shall work with the sales team to create opportunities for NetApp in the assigned market territory.
- Must have prior experience of providing presales support to Public Sector Territory. We are expecting individual to come with connects to Central Government customers.
- Shall utilize deep product knowledge to provide technical expertise to sales staff and the customer through product and solution presentations, and demonstrations.
- Conduct Proof of Concept for customers to test specific functionality /application.
- Assist the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions.
- Shall create detailed design and implementation specifications for complex products/applications/solutions.
- Shall provide consultation to prospective users and/or product capability assessment and validation.
- Shall work with the relevant internal teams to address the market and customer opportunities
- Shall work with the Professional services, Support and Global support delivery teams to address any customer issues and escalations related to NetApp Products and solutions.
- Shall work with the Partners, Alliances and the necessary ecosystem to stitch a comprehensive solution to customers.
- Shall be the Trusted Advisor to a set of strategic customers in the assigned territory.
- The Systems engineer role reports in to the SE Manager for India and SAARC region.
Education8+ Years of prior experience of providing presales support to Public Sector TerritoryAt NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.If you want to help us build knowledge and solve big problems, let's talk.
