Senior Solution Engineer

There’s another option. Freshworks. With a fresh vision for how the world works.

Role Summary:

At Freshworks, we're reimagining how employees experience work. As a leader in AI-first Employee Experience software, our intuitive ITSM, ITAM, ITOM, and ESM platform empowers organizations to deliver exceptional service with ease and confidence.

We believe that innovation thrives in an environment where everyone feels supported, included, and inspired. If you're passionate about solving real-world problems, making meaningful contributions, and growing with a team that values diverse perspectives - you belong here.

We're looking for collaborative, customer-focused Solution Engineers to join our growing GTM team in North America. This role is a great fit for someone who thrives in dynamic environments, enjoys solving complex problems, and loves bringing people together through great communication.

You'll be at the heart of our customer engagements - helping enterprise organizations uncover business challenges and discover how Freshworks can make a real difference.

What You'll Do:

• Partner with mid-market customers to understand their unique goals and challenges
  

• Collaborate closely with sales to lead discovery calls and showcase tailored product demonstrations
  

• Translate customer needs into thoughtful solutions that demonstrate our platform's value
  

• Create engaging, audience-appropriate presentations that simplify complex ideas
  

• Be a trusted advisor - bringing empathy, clarity, and insight into every interaction
  

• Stay curious, embrace learning, and grow your expertise alongside a supportive team
  

Qualifications

What You'll Bring:

• 3-6 years of experience in Solution Engineering
  

• A passion for clear communication and strong interpersonal skills - you'll use these every day!
  

• Experience working across teams to solve both business and technical problems
  

• Confidence in presenting to varied audiences, from technical teams to executive stakeholders
  

• Excellent time management in a fast-moving environment - balancing multiple priorities with grace
  

• A drive to take initiative, follow through, and make a tangible impact
  

Key Skills:

• Solution Architecture & Technical Design
  

• Product Demonstrations & POC Development
  

• SaaS & Cloud Technologies
  

• Discovery & Requirement Analysis
  

• RFP/RFI Response Preparation
  

• Stakeholder Management & Collaboration
  

• Communication & Presentation Excellence
  

• Analytical Thinking & Problem Solving
  

• Freshworks Product Knowledge (Preferred)
  

• Understanding of ITSM / EX Domains
  

Additional Information

Fresh vision. Real impact. Come build it with us.