Senior Software Engineer

Role:

Experience:

Location:

As a Senior Software Engineer, you will be responsible for designing, implementing, testing, maintaining, and optimizing software solutions within the product engineering team. You will transform product requirements into working software that is scalable, reliable, and high-performing.

Key Responsibilities:

• Drive innovation and efficiency in applications built for a commercially hosted

  Asterisk platform

• Develop product offerings onto Mobile/GSM platforms and integrate

  Speech Recognition engines

  into Asterisk-based call scripts
• Solve complex telephony problems to deliver impactful UX quickly and with high quality
• Contribute to scalable systems architecture to support growing business demands
• Collaborate effectively across teams to align features with business objectives
• Troubleshoot and resolve production issues (Severity 1/2) when required
• Actively participate in

  Agile processes

  and iterative development practices

Skills & Expertise:

• VoIP Development:

  Asterisk/FreeSWITCH (ARI, AGI, AMI) – dial plans, call routing, IVRs, queues, SIP trunks

• Python Development:

  Strong experience with Python (Flask) for RESTful APIs, unit testing, automation scripting

• Protocols & Networking:

  SIP, RTP, WebRTC, TCP/IP

• Databases:

  MySQL (design, optimization, performance tuning)

• Linux & Containers:

  Proficiency with Linux server environments and Docker

• Debugging Tools:

  Wireshark, TCPDUMP, SNGREP for SIP troubleshooting

• Additional Skills:

  JSON, REST APIs, Git, socket programming, multi-threading, inter-process communication
• Exposure to SMS & Mobile Gateways is a plus

Experience Required:

• 5–7+ years in

  Full-Stack / Telephony Development

• Hands-on with

  Contact Center / Call Center

  environments preferred
• Strong understanding of VoIP, SIP communication, and scalable telephony services
• Good knowledge of fundamental web technologies (HTTP, HTML, CSS, AJAX, REST, JSON)
• Excellent communication skills (written & verbal in English)