Senior Sales Officer

We are looking for an energetic and detail-oriented Senior Officer - Sales to support our business growth across domestic and international markets. The ideal candidate should have hands-on experience in sales operations, customer management, and export documentation within the spices or food ingredients industry. This role requires strong coordination skills, proactive communication, and a customer-first mindset to ensure seamless order execution and service excellence.

Key Roles & Responsibilities

• Identify and acquire new clients across assigned regions (international and domestic).


• Contribute actively towards achieving the organisation s overall sales targets.


• Follow up on customer enquiries and convert potential leads into sales opportunities.


• Verify customer contracts, agreements, and purchase orders to ensure accuracy and compliance.


• Prepare and cross-check export shipment documentation for accuracy and completeness.


• Follow up with customers to ensure timely payments and maintain a healthy receivables cycle.


• Provide prompt responses to customer enquiries and complaints (within 24 hours).


• Use ERP software for order entry, invoicing, and related sales operations.


• Coordinate closely with Purchase, Production, Quality Control, and R&D teams to ensure smooth workflow and timely deliveries.


• Keep clients informed on despatch status, potential delays, and shipment schedules.


• Send despatch notifications to clients promptly with invoices, Certificates of Analysis (COA), and tracking information in the company s standard format.


• Conduct weekly container tracking and provide shipment updates to customers.


• Collaborate with the R&D team to ensure timely delivery of samples to clients.

• Follow up with clients to gather feedback on samples and ensure satisfaction.

• Maintain accurate records of sales activities and submit timely reports to management.

Qualifications & Experience

• Educational Qualification: MBA/PGDM - Marketing / Sales


• Experience: 2-5 years of experience in Sales & Marketing within the spices or food ingredients industry

Technical Competencies

Strong analytical and problem-solving skills

Proficieny in MS Office (Excel, Word, PowerPoint)

Skilled in sales positioning, execution, and customer presentation

Experience working with ERP systems

Behavioural Competencies

Customer-centric approach

Strong influencing and selling skills

Excellent communication skills (written and verbal)

Team-oriented, with a collaborative mindset

Organised, proactive, and detail-focused