Senior Project Manager (Product-Lead)

• Own end-to-end delivery of school/HE applications across multiple campuses with a strong product and solutioning lens
• Youll translate academic and operational needs into scalable processes and configurations, standardize how we implement, and drive adoption across stakeholders domestic and international

Key Objectives (First 912 Months)

• Launch repeatable, standardized playbooks for discovery implementation change BAU
• Deliver on-time, on-budget go-lives for priority campuses with
• Achieve =90% adoption of core processes (admissions, enrollment, timetable, grading, fees)
• Integrate Canvas SIS/ERP Salesforce Identity with audited data flows and RBAC
• Establish measurable post-go-live governance (SLAs, KPIs, QBRs) and change control

Responsibilities

• Product & Solutioning Lead discovery, to-be process design , and configuration across HE domains: admissions, enrollment/registration, timetable, attendance, assessments/gradebook, fee & payments, library, exam/certification, alumni
• Write lean PRDs/BRDs , user stories, acceptance criteria; manage backlog and release plans
• Architect end-to-end application flows and integrations (APIs, ETL, SSO) across Digii Campus, Salesforce, Canvas (and ancillary tools: proctoring, LTI apps, content, payments)
• Define data models, migrations, and cutover strategies; ensure auditability and data quality
• Delivery & Governance Run project plans, RAID logs, change control, and cross-functional orchestration (IT infra, academics, operations, vendor SIs)
• Stand up repeatable playbooks : discovery templates, configuration checklists, UAT scripts, cutover runbooks, training kits, hypercare playbooks
• Establish KPIs/SLAs and dashboards (time-to-launch, defect leakage, adoption, NPS/CSAT)
• Drive change management : communications, training, stakeholder alignment, and benefits tracking
• Stakeholder & Vendor Management Serve as single-threaded owner with international partners and domestic campus leadership
• Lead vendor/SI delivery ( SOWs, timelines, acceptance ), enforce scope, and resolve escalations
• Facilitate steerco / governance forums; provide executive-ready status and decision packs

Required Experience & Qualifications

• 8 to 12+ years in project/program management delivering education applications with strong product ownership
• Demonstrated implementations in higher-ed or K-12 at multi-site scale in India (or comparable markets)
• Hands-on expertise (configuration + integration) with at least two of: Digii (Campus) , Salesforce (Education/Service/Experience Cloud) , Canvas LMS
• Solid grasp of HE processes and regulatory context (data privacy, records, assessments)
• Strong command of integration patterns (REST/LTI/SIS imports, SSOSAML/OIDC, Entra ID/AD), data migration, and UAT/hypercare
• Tooling: Jira/Confluence (or equivalent), Miro/Figma for flows, SQL/ETL familiarity a plus
• Methodologies: Agile/Iterative delivery with stage-gate governance ; Prosci/ADKAR familiarity helpful
• Excellent written/verbal communication; executive stakeholder management across cultures
• Competencies Product Sense & Solutioning: converts ambiguous needs into scalable processes and configs
• Ownership & Execution: plans delivers stabilizes; anticipates risks; hits dates
• Quality Orientation: definition of done, acceptance criteria, and measurable outcomes
• Stakeholder Leadership: clear narratives, crisp decisions, and transparent trade-offs
• System Thinking: designs for reuse, observability, and future integrations