Senior Program Manager - After Sales Diagnostics

Job Summary:

We are looking for a new team leader with a dynamic personality, who has experience in vehicle diagnostics in aftersales domain for luxury passenger car market. The role is responsible for teams handling Diagnostics content development, Series maintenance & Field support of the Mercedes-Benz After-Sales Diagnostic tool along with spare part management.This profile reports to Deputy General Manager (L4) and requires minimum 12 years of experience in Automotive After-Sales and Parts Management domain.

Key Responsibilities

• Lead a team of aftersales engineers towards developing and maintaining diagnostic content & troubleshooting for the Mercedes-Benz Aftersales diagnostic tool-Xentry in schedule with the launch of new vehicle models.
• Development and implementation of a large complex/multi medium sized project through a Powertrain diagnostics team.
• Gather requirement and define work scope, strategic planning, establishing the working model with German Business Partners and handling teams & projects from concept to delivery.
• Solving field concerns for the body electronics while working with various technical partners and understanding criticality & impact of the same.
• Project management (tools, reports, techniques, methodologies & practices)
• People management - Evaluating suitability of resource for a project, performance monitoring, appraisal & feedback, mentoring, motivation for people development.
• Making project plans, tracking, presentation, and reporting (MS Office tools)
• Drive innovation & develop competence required for new and existing business.

Required Skills and Experience

• Proven leadership experience in managing technical teams, including competence development and team ramp up.
• Good project management skills with expertise in handling complex projects in internationally diverse environment and teams spanning multiple domains.
• Hands-on experience in developing and maintaining diagnostics content for car ECUs,
• Good understanding of ECUs, software lifecycle, test cycle and release management and relevant IT systems.
• Knowledge about automotive after-sales systems and processes.
• Ability to focus on continuous improvement of processes and ensuring highest quality of project deliverables.
• German language, product development knowledge will be an added advantage.
• Working experience at dealerships/workshops will be an added advantage.