Senior Process Excellence Director

The Senior Process Excellence Director is a senior leader responsible for developing and executing TaskUs enterprise-wide vision for process excellence and continuous improvement. This role will be responsible for executing quality improvement projects that drive measurable business. The role will be responsible for driving projects that focus on exceeding business metrics, identifying and eliminating waste, streamlining complex processes, embedding a data-driven, infusing digital / technology to drive improvement, and a problem-solving mindset across the entire organization. You will be a key change agent, working across all functions to drive significant improvements in efficiency, quality, customer satisfaction, and profitability.

Key Responsibilities

• Develop and execute on TaskUs process excellence strategy that aligns directly with the company's business objectives
• Lead the identification, prioritization, and execution of process excellence projects across the organization
• Oversee the portfolio of improvement projects, ensuring they are completed on time, within budget, and deliver measurable financial and operational benefits.
• Personally lead and mentor the most critical, cross-functional transformation projects.
• Recruit, train, and mentor a world-class team of process improvement professionals (e.g., Master Black Belts, Black Belts, Green Belts, Process Analysts).
• Foster a culture of collaboration, curiosity, and continuous improvement within the Process Excellence team and its business partners.
• Define and implement a robust set of Key Performance Indicators (KPIs) to monitor process health and track the impact of improvement initiatives.
• Establish a governance framework to ensure that process changes are standardized, sustained, and integrated into daily operations.
• Provide regular, data-rich updates to the executive leadership team on the progress and ROI of the process excellence program.
• Champion a culture to drive data based decision-making.
• Communicate the vision, successes, and business impact of process excellence initiatives throughout the company to build momentum and engagement.

Qualifications & Skills

Required:

• 15+ years of progressive experience in process improvement, operations, or a related field, with at least 7+ years in a senior leadership role.
• Lean Six Sigma Master Black Belt certification is mandatory.
• Proven track record of leading large-scale, cross-functional business transformation projects with documented, significant financial results.
• Deep, hands-on expertise in a variety of continuous improvement methodologies (Lean, Six Sigma/DMAIC, Value Stream Mapping, Kaizen, etc.).
• Exceptional analytical, quantitative, and problem-solving skills; proficient with statistical analysis software (e.g., Minitab).

Core Competencies:

• Strategic Thinker: Ability to see the big picture and create a clear path to achieve ambitious goals.
• Influential Leader: Can inspire action and drive change, with or without direct authority.
• Exceptional Communicator: Able to articulate complex ideas clearly and concisely to audiences at all levels, from the boardroom to the front lines.
• Results-Oriented: A relentless focus on execution and delivering measurable business impact.
• Resilient & Adaptable: Thrives in a fast-paced, dynamic environment and can effectively manage ambiguity and resistance.