Senior Operations Manager – Travel Reservations & Operations

About Sprouts Edu Tours

Sprouts Edu Tours is India’s leading experiential travel company for schools and institutions, delivering safe, well-designed domestic and international programs with strong learning outcomes and flawless execution.

Key Responsibilities

• Lead Reservations & Ops:

  Own end-to-end execution for domestic & international school groups—from enquiry handover to trip closure.

• Hotel Reservations:

  Negotiate rates & contracts, manage rooming lists, inventory, meal plans, and special requests; ensure on-time vouchers.

• Airline & Transport:

  Plan group fares/blocks, reissues/date changes, baggage rules; coordinate coaches, local transport, and airport assistance.

• DMC & Vendor Management:

  Maintain a strong network of DMCs, hotels, transporters; drive SLAs, rate parity, pickups/releases, and reconciliations.

• Itinerary Feasibility & QC:

  Do time–distance checks, slot/stagger planning, safety reviews, and operational risk assessments for each day’s plan.

• Crisis & Contingency:

  Activate alternates for weather/closures, manage escalations, medical first-aid coordination, and incident documentation.

• Stakeholder Liaison:

  Coordinate seamlessly with schools (principals/teachers), tour managers, accounts, content, and parent-communication teams.

• Documentation & Compliance:

  Prepare manifests, rooming lists, visa letters/NOCs, permits, insurance details; ensure adherence to SOPs.

• Budgeting & MIS:

  Build cost sheets, protect margins, track POs/invoices, vendor payments; maintain dashboards and post-tour reconciliations.

• SOPs & Training:

  Standardize checklists, brief tour managers, run pre-departure huddles, and drive continuous improvement via feedback loops.

Must-Have Qualifications

• 4–5+ years

  in operations/reservations within travel (groups/MICE/education travel a plus).
• Strong knowledge of

  domestic & international destinations

  (SEA, UAE, Europe preferred).
• Hands-on with

  hotel & flight reservations

  ; group fares/blocks; basic

  GDS

  exposure (Amadeus/Galileo/Sabre) preferred.
• Proven

  DMC/hotel network

  and vendor negotiation skills.
• Excellent written & verbal communication; calm under pressure; deadline-driven.
• Proficient in

  Excel/Google Sheets

  , CRM/ops tools; strong MIS hygiene.
• Willingness for seasonal/time-sensitive work and occasional travel.
  

Good to Have

• Experience with

  school/educational tours

  , risk management, and child-safety protocols.
• Visa coordination exposure (Schengen/UAE/Vietnam/SEA).
• First-aid certification or prior safety training.
  

Success Metrics (KPIs)

• On-time confirmations & voucher releases;

  zero miss on critical path

  .
• Margin protection vs. budget; vendor rate parity and savings.
• Trip quality (CSAT/NPS), incident-free operations, SLA adherence.
• Accuracy of manifests/rooming lists and closure reports.
  

Compensation & Benefits

Competitive CTC + performance incentives, learning & travel exposure, fast-track growth in a mission-driven team.

How to Apply

“Senior Operations Manager – Reservations & Operations – [City]”