Senior Operations Manager

Senior Manager Operations & Delivery East

Location: Kolkata (Easter region)

Experience: 12 - 18 years

Languages: Hindi and English are mandatory, other languages are an added advantage.

This role will support the Associate Director in achieving operational targets, ensuring seamless

delivery of customer commitments, driving process improvements, and fostering strong customer

relationships. The role also involves coaching teams, driving profitability, and contributing to

continuous business growth.

Key responsibilities:

* Assist in planning and achieving operational targets aligned with customer deliverables.

* Collaborate with the Associate Director to drive operational excellence and timely execution.

* Maintain strong relationships with key customer stakeholders to plan, execute, and review

deliverables.

* Proactively engage with customers to ensure timely clearance of invoices and smooth

communication.

* Present new solution initiatives and discuss use cases with customers to explore account mining

opportunities.

* Evaluate the implementation of engineering initiatives in collaboration with Assistant Managers.

* Periodically assess operational processes and recommend modifications to improve efficiency and

delivery effectiveness.

* Train and mentor Assistant Managers and Field Executives in areas such as reporting, customer

relationship management, and preparing standardized MIS.

* Foster a high-performance culture focused on accountability and continuous improvement.

* Assist in preparing delivery budgets and monitor variances to ensure cost-effective operations.

* Develop and maintain customer-wise MIS reports to support management decision-making.

* Evaluate customer-wise profitability and drive at least two improvement initiatives per quarter.

Qualifications:

* BE EEE/ECE , Diploma EEE/ ECE , Mechatronics.

* Good communication skills with ability to interact with customers at senior levels.

* Experience in Team Building and Team Management.

* Some experience in Sales will be preferred.

Interested Candidates Please share Resume : sanjay@nteksol.com