Senior Operations Manager I Very Big MNC I Navi Mumbai I Airoli

Dear Candidate,

Senior Operations Manager

Candidate Must have 15+ years of BPO/BPM experience.

Company details-

45 countries,

Head Quarter is in Miami United States.

Brief Job Description for Senior Operations Manager:

1. Candidates should be from BPO/BPM Background

2. Telecom background experience is Preferred

3. Total Experience - 15+ yrs

4. Current Designation on Papers should be Senior Manager for at least 1+ years.

5. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.

6. 4 or more years of directly related experience, including 2 or more years of supervisory experience.

7. International Voice Experience; having Outbound experience will have an added advantage.

8. Shall operate in US shift timings, and would be required to stretch as and when required.

9. Manager level into Telecom Domain for International contact center, US.

10. Appropriate communication and escalation of client issues to multiple levels of site and Operations management.

11. Client strategies to meet client/corporate goals and objective.

12. College degree in Business Management/Administration or equivalent combination of education and directly related experience.

Education - Any Graduate or 4 years Diploma

• Shifts - US (5.30 pm to 3.30 am)
• 5 days working
• Handling Managers, AM's & TL's

• Location: Airoli, Navi Mumbai.

If you find that your profile completely Matches with the JD mentioned above kindly send me your details mentioned below with CV attached ASAP @ khushbu.adventhr@gmail.com

Name -

Email -

Mob -

Total Exp (yrs) -

Exp working in Telecom Industry (Yrs) -

Exp working as Operations Manager (Yrs) -

Designation on Papers Senior Operations Manager (Yrs) -

International Voice Process experience (Yrs) -

Team Size Handling (Nos.) -

Current Org-

Current CTC-

Expected CTC-

Current Location in Mumbai (Res.) -

Notice Period -

Reason for Change-

Kindly share all details immediately to proceed ahead with the opportunity.

Thanks and Regards

Khushboo

khushbu.adventhr@gamil.com