Senior Operations Manager ( Airlines )

Roles & Responsibilities:

• The Senior Cargo Manager reports to the Assistant Vice President Cargo Operations.
• Provides good customer service to airlines and other clients by ensuring that their requirements, enquiries and complaints are attended to and resolved expeditiously.
• Provide prompt services to queries on export and import cargo irregularities from clients and their overseas stations.
• Conduct regular weekly/monthly meetings with airline clients to review and resolve operations issue.
• Plan and introduce work improvement methods by conducting work studies on work processes with emphasis on staff deployment.
• Analyze the data collected and propose ways to improve the work processes and improve staff and resource utilization.
• Expenditure and exercise tight controls to prevent excessive expenditure.
• Monitor the results of relevant projects and submit post implementation reports.
• Ensure that all performance data are properly maintained.
• Ensure that quality control checks/ measures are in place for all functions in cargo operations
• Responsible for quarterly review of quality control and self assessment for cargo division.
• Ensure the compliance of assigned airlines Service Level Agreement (SLA) and achievement of a score of good in the monthly and bi-annual surveys.
• Liaise with relevant section or department involved whenever there are new procedure/handling/audit requirement introduced by the airline.

EDUCATIONAL QUALIFICATIONS

• Bachelors Degree / diploma (or) equivalent from a reputed university
• Post Graduate degree preferred

RELEVANT EXPERIENCE

• Minimum of 5 years of relevant experience of airline experience

• Must have lead an area of operations successfully

• Good oral and written communication skills
• Must possess exceptional leadership and interpersonal skills
• Marketing experience will be considered an advantage
• Experience in risk analysis procedures, airline quality management systems and familiarity with ISO 9001/2000 procedures
• Eligible in Dangerous Goods Acceptance and Live Animals Regulations
• Effective people management and planning/organizing skills, customer focused and analytical with good judgment
• Must have lead an area of operations successfully
• Excellent knowledge of the layout of the Noida Air Freight Terminal
• Thorough Airline Industry knowledge
• Should be able to handle matter relating to compliance/discrepancies & claims related to cargo
• Should be computer literate