O&M Manager - Airport BHS

Job Title: O&M Manager Residential Services (Baggage Handling / Material Handling Systems)

Location:

About the Role

Operations & Maintenance (O&M) Manager

Key Responsibilities

Operational & Contract Management

• Ensure compliance with all contractual requirements including KPIs, permits, certifications, reporting, and SLAs.
  
• Act as the

  single point of contact

  for all customer escalations related to Residential Services.
• Monitor performance of O&M Site Managers and ensure targets and timelines are met.
  
• Conduct random inspections and audits to ensure smooth running of systems.
  
• Review system breakdowns and implement preventive solutions to avoid recurrence.
  
• Handle small-scale project execution when required.
  

Team Leadership & Development

• Lead, mentor, and supervise Operations & Maintenance teams.
  
• Conduct staff appraisals, counselling, and disciplinary actions when necessary.
  
• Drive training and skill-development plans for operational staff.
  
• Organise and promote regular safety meetings and awareness sessions.
  

Process & Compliance

• Ensure all documentation is maintained as per company and ISO audit standards.
  
• Coordinate with internal departments — Projects, HR, Administration, Purchase, etc.
  
• Track and ensure timely renewal/extension of all O&M contracts.
  

Vendor & Spare Parts Management

• Oversee spare-parts planning and vendor management to ensure

  zero downtime

  due to material unavailability.
• Conduct periodic performance reviews with Site Managers.
  

Continuous Improvement & Reporting

• Drive Six Sigma or continuous improvement projects.
  
• Provide monthly operational and financial reports to Head of Customer Support.
  
• Ensure readiness and execution of fallback/emergency plans.
  

Key Skills & Competencies

• Strong knowledge of MS Office, MS Project, and data analytics
  
• Excellent written and verbal communication
  
• Strong leadership, problem-solving, and decision-making skills
  
• Ability to manage customer escalations and complaints effectively
  
• Capable of working in culturally diverse environments
  
• Ability to take ownership, adapt to challenges, and handle multiple responsibilities