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5.0 - 8.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Responsibilities Baggage Shift Management: Oversees all baggage handling operations during the assigned shift including stand up briefings ensuring smooth baggage flow and timely aircraft departures & monitors baggage handling processes and takes corrective actions to address any disruptions. Coordinates with other departments, such as check-in and AOCC to ensure efficient baggage handling and passenger experience. Team Supervision Lead, supervise, and support baggage handling staff, including baggage handlers, coordinators, and supervisors, ensuring adherence to safety and operational protocols in shift. Schedule and manage shift rosters, ensuring adequate staffing for efficient baggage operations while maintaining compliance with labor regulations. Conduct regular briefings and safety drills to keep team members informed of daily goals, safety procedures, and operational updates. Performance Monitoring And Quality Assurance Track and assess key performance indicators (KPIs), such as baggage delivery time, mishandling rates, and customer complaints, to ensure adherence to service standards.Ensure the valid data collation and support the lead tof the data analysis to explore the methods to improve the performance . Conduct quality checks on baggage operations to ensure compliance with airport and airline policies, and implement necessary adjustments. Customer Service; Handles passenger inquiries and complaints related to baggage handling & resolves issues promptly and professionally, ensuring passenger satisfaction. Provides information and assistance to passengers regarding baggage policies and procedures based on situational requirement . Compliance And Safety Management Ensures adherence to all safety regulations and procedures related to baggage handling & conducts regular safety inspections and audits. Reports safety incidents and near-misses, taking corrective actions to prevent future occurrences. Stakeholder Coordination Collaborate with internal and external stakeholders, including airline staff, security, and ground handling companies, to maintain efficient baggage flow and resolve operational challenges. Serve as a point of contact for airline representatives regarding baggage concerns, coordinating closely to ensure positive service delivery. Liaise with equipment vendors to manage any urgent maintenance or technical issues, ensuring minimal disruption to baggage handling. Qualifications Educational Qualifications: Bachelor&aposs degree in Arts/ Commerce/ Science. Work Experience 5-8 years of experience in Airlines/ GHAs within the aviation industry as a Ramp manager or Duty Manager with reporting of size 20+ , Experience of handling the Customs, Load and Trim of the flights or Turn around coordinator for Airlines , Some experience about the baggage handling in Airlines/ GHAs . Show more Show less
Posted 1 day ago
5.0 - 8.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Responsibilities Baggage Shift Management: Oversees all baggage handling operations during the assigned shift including stand up briefings ensuring smooth baggage flow and timely aircraft departures & monitors baggage handling processes and takes corrective actions to address any disruptions. Coordinates with other departments, such as check-in and AOCC to ensure efficient baggage handling and passenger experience. Team Supervision Lead, supervise, and support baggage handling staff, including baggage handlers, coordinators, and supervisors, ensuring adherence to safety and operational protocols in shift. Schedule and manage shift rosters, ensuring adequate staffing for efficient baggage operations while maintaining compliance with labor regulations. Conduct regular briefings and safety drills to keep team members informed of daily goals, safety procedures, and operational updates. Performance Monitoring And Quality Assurance Track and assess key performance indicators (KPIs), such as baggage delivery time, mishandling rates, and customer complaints, to ensure adherence to service standards.Ensure the valid data collation and support the lead tof the data analysis to explore the methods to improve the performance . Conduct quality checks on baggage operations to ensure compliance with airport and airline policies, and implement necessary adjustments. Customer Service; Handles passenger inquiries and complaints related to baggage handling & resolves issues promptly and professionally, ensuring passenger satisfaction. Provides information and assistance to passengers regarding baggage policies and procedures based on situational requirement . Compliance And Safety Management Ensures adherence to all safety regulations and procedures related to baggage handling & conducts regular safety inspections and audits. Reports safety incidents and near-misses, taking corrective actions to prevent future occurrences. Stakeholder Coordination Collaborate with internal and external stakeholders, including airline staff, security, and ground handling companies, to maintain efficient baggage flow and resolve operational challenges. Serve as a point of contact for airline representatives regarding baggage concerns, coordinating closely to ensure positive service delivery. Liaise with equipment vendors to manage any urgent maintenance or technical issues, ensuring minimal disruption to baggage handling. Qualifications Educational Qualifications: Bachelor&aposs degree in Arts/ Commerce/ Science. Work Experience 5-8 years of experience in Airlines/ GHAs within the aviation industry as a Ramp manager or Duty Manager with reporting of size 20+ , Experience of handling the Customs, Load and Trim of the flights or Turn around coordinator for Airlines , Some experience about the baggage handling in Airlines/ GHAs Show more Show less
Posted 1 day ago
0.0 - 4.0 years
0 - 0 Lacs
kochi, kerala
On-site
Limited seats are available for 10th pass, 12th pass, and graduated candidates interested in various airport and airlines job opportunities. The starting salary ranges from 25k to 50k per month and includes additional benefits such as PF, ESIC, Food Allowance, Travel Allowance, Accommodation, and Cabin. Moreover, there is a salary increment every six months. Ground Staff: Join the dynamic world of aviation as ground staff and play a crucial role in ensuring smooth airport operations. Responsibilities include assisting passengers, handling baggage, and coordinating aircraft movements on the ground. Cargo Handling: Embark on a career in cargo handling and manage the efficient transport of goods via air travel. Responsibilities include loading and unloading cargo and ensuring its safe and timely delivery, contributing significantly to the logistics chain of the aviation industry. Retail and Utilities: Work at the heart of airport services, providing passengers with exceptional retail experiences and essential utilities. From duty-free shops to food services and information desks, contribute to creating a positive and enjoyable environment for travelers. Cabin Crew: As a member of the cabin crew, elevate the travel experience for passengers by ensuring their safety, comfort, and well-being during flights. Responsibilities include delivering exceptional customer service, handling in-flight emergencies, and creating a welcoming atmosphere on board. In each role, you'll become an integral part of the aviation ecosystem, contributing to the overall success and efficiency of air travel. For more information, contact 9253601974.,
Posted 2 days ago
5.0 - 9.0 years
0 Lacs
goa
On-site
The job involves welcoming guests at the main entrance and greeting them appropriately based on the time of their arrival. You will be responsible for escorting guests to their rooms and providing information about hotel facilities. Additionally, you will assist guests in delivering baggage, faxes, messages, and packages to their rooms, as well as fulfilling other tasks as requested by the guests. During the arrival and departure of guests, you will assist with valet parking and ensure the safe storage of guests" luggage while maintaining proper records. It will be your duty to store luggage in the designated area and respond promptly to any guest requests. As part of your responsibilities, you will attach luggage tags, especially during group check-ins, and guide guests to the reception desk. You should be attentive to guests" preferences, especially repeat guests, VIPS, and long-staying guests, and address them by name. Recommending food and beverage outlets operational times to guests and conducting quick checks of guest rooms during check-out are also part of the role. Maintaining a clean and organized baggage room, promptly reporting any equipment malfunctions, and upkeeping the appearance of the hotel lobby and entrance are essential tasks. Additionally, you must stay informed about hotel functions, facilities, and local places of interest, noting down any guest requests and promptly addressing them. Collaboration with colleagues and hotel concierge, adhering to the dress code and maintaining discipline, participating in pre-shift briefings and coordination meetings are crucial aspects of the job. The position is full-time with rotational shifts and requires a minimum of 5 years of relevant work experience. The work location is on-site, and benefits include food, health insurance, and Provident Fund.,
Posted 1 week ago
0.0 - 2.0 years
2 - 4 Lacs
Kolkata
Work from Office
Ground handling staff are the airport employees who manage non-flight related tasks, ensuring smooth airport operations and passenger experience. They work in various departments contributing to the overall safety and efficiency of the airport.
Posted 1 month ago
0.0 - 4.0 years
3 - 3 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Hiring for International Voice Process Inbound Customer service profile Location- Gurgaon Both side cabs Graduate Fresher 24K in hand Grad/ UG with min 6 months int voice process 26K In hand Interview Mode- Virtual Interview Rounds- HR/VNA/OPS Required Candidate profile Contact To Apply HR Ridhi- 8178280056 HR Priyanshi- 9650005227 HR Deepali- 9650092537
Posted 2 months ago
2.0 - 3.0 years
2 - 3 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Greet and assist passengers at check-in, boarding, and arrival areas Handle ticketing, reservations, and baggage check-in processes Coordinate boarding procedures, issue boarding passes, and verify travel documents
Posted 2 months ago
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