Role & responsibilities HR Operations - Support day-to-day HR activities and administrative tasks. Employee Records Management Maintain and update employee records in HR systems. Assist in organizing and filing HR documents (both digital and physical). Recruitment Support & Onboarding Assistance Skills & Qualities Needed Graduation or PG with HR Specialization Fresher or 1 year experience. Good communication and interpersonal skills. Basic knowledge of HR functions Proficiency in MS Office (Excel, Word, PowerPoint). Attention to detail and organizational skills. Discretion and confidentiality.

Role & responsibilities To ensure the administration is working smoothly and all documents are properly maintained. To ensure that all ramp services are in accordance with the rules laid down by customer airlines and regulatory bodies at the airport, and are in concurrence to AISATS standards and procedures Ensure that ramp team is updates with the latest policies, procedures and regulations To provide contributions to formulate ground handling services strategies and policies in accordance with company vision, mission, values and legal procedures, and implements the approved ones To provide necessary assistance to HOD - Ramp in relations to customers and airport authorities To ensure that ramp services are recorded and billed to respective clients and to ensure there is no revenue loss To assist HOD - Ramp to reduce operational costs and optimize resources To assist HOD - Ramp to ensure that aircraft cleaning (including transit, enhances, deep and aircraft exterior cleaning) are planned as per agreed SLA with clients Leads/Coordinates his/her subordinates during his/her shifts, delivers targets, monitors and evaluates his/her subordinates performance and provides feedback, reports them HOD Ramp. To make spot checks to ensure that ramp safety procedures are followed, take necessary steps to correct any irregularity in consultation with HOD-Ramp. To assist HOD - Ramp in preparing budgets for ramp services Observes customer satisfaction and makes proposals for improvement and submits them to HOD-Ramp. To prepare monthly working schedule of ramp services departments and submit them to HODRamp for approval. To resolve day-to-day operations problems which are beyond the DMs jurisdiction, and to inform HOD-Ramp of problems which exceed his/her authorizations To ensure that safety audit of customer airline is carried out as per the procedure. To ensure training schedule is prepared once a quarterly and all the staff are trained as per the requirement. To ensure service level agreements with the customer airlines are maintained within the limits specified. To ensure proper discipline is maintained. To monitor all the report s forwarded by the Duty Managers and to take necessary action as and when required. To maintain cordial relations with All Airline Representatives, Airport Authorities and all other agencies. To investigate any delays, accidents to equipment/personnel and to submit the report to higher authorities. To ensure high standard of safety in the handling of flights. To ensure the baggage is delivered as per the airline standard. Monitor the BOS system in Admin and Ramp. To ensure the roster is prepared once in a quarter. To ensure inventory of company assets is maintained and reviewed periodically. To handle any project as and when required. Responsible and accountable for overall quality, safety and security of operations in the assigned area of work. Responsible for reporting to his supervisors occurrences, events, violations and acts that may affect safety, security and company reputation. EDUCATIONAL QUALIFICATIONS University Degree Related qualification in Business Administration RELEVANT EXPERIENCE At least 15 years of airport operational experience having worked as a Station /General Manager in an operation involving a high frequency of flights with large passenger and cargo loads Expert level knowledge of passenger Services, Cargo, Ground operations and Flight Operations Thorough knowledge of mishandled baggage practices and understanding of hardware /software protocols related to airport systems Detailed knowledge of and prior experience in the negotiation and drafting of IATA Standard Ground Handling Agreements Added knowledge of Safety and Quality standards. PERSONAL CHARACTERISTICS & BEHAVIOUR A strong business acumen Demonstrated leadership and positive performance skills as it relates to managing staff Advanced level of negotiation skills Articulate, confident ,poised and engaged

Role & responsibilities Take charge of various work areas in passenger service operations Ensure close liaison with Airlines on all matters for smooth operations Attend to investigation and complaints raised by airlines or passengers Ensure client satisfaction Airline meetings to resolve issues or complaints Follow up with airlines and passengers on incidents to provide closure and service recovery Review work procedures and implement solutions to improve service Monitoring of SLA & agreed service standards to ensure compliance and achievement of such standards Lead, organize and motivate staff, monitor staff performance Carry out investigations relating to discrepancies, lapse and errors Brief all staff on new instructions and requirements & ensure all staff complies to company regulations and discipline Build and maintain an efficient operation team Interview and appraise staff; monitor and control the staff over time/ attendance Responsible for the safety and quality of the function /task performed Oversee special handling requirements (MAAS, VIP, etc.) to ensure smooth handling. Attend to passengers who require special assistance. Other standards as agreed with the airlines Responsible for reporting to his superiors on occurrences, events, violations and acts that may affect safety, security and company reputation Undertake more functions when required Airline meetings to resolve issues or complaints. Follow up with airlines and passengers on incidents to provide closure and recovery service if necessary. Review work procedures and solution implementations to improve service. Monitoring of SLAs and agreed service standards to ensure compliance and achievement of such standards. Lead and motivate operational staff to carry out their duties according to the requirements of the airlines. Monitor staff performance Carry out investigations relating to discrepancies, lapse and errors Brief all staff on new instructions and requirements Ensure that all staff complies with company regulations and maintain overall discipline. Plan and monitor staff deployment to ensure smooth operations. Oversee special handling requirements (MAAS, VIP, etc.) to ensure smooth handling. Attend to passengers who require special assistance Designated reporting to Sectional Heads - Passenger Services on shift basis. Maintain updates on Passenger Handling Procedures as received from time to time from Regulatory authority/Customer airlines Manuals / Corporate HQ on operating procedures and assure that the subordinates are fully aware of any new updates in this regard by dissemination of information in time. Assure all log entries are correctly updated on shift to shift basis Assist the management to control staff overtime without affecting the operations. Check staff appearance and grooming to ensure that all staff members report to duty neat, clean and in full uniform. Coordinate with Customer airlines to build strong relationship that is essential for smooth operations. Coordinate with Airports authorities to ensure good relationships that will upgrade business operations. Follow up and take necessary action against instructional emails, SITA messages, inform all concerned for immediate action Monitor closely all on sight activities such as Passenger Checking /Baggage Handling /Gate operations. Reports any irregularities to Safety Coordinator at the station. Prepares and submits a monthly inventory (stationery requirements) each airline to avoid any Last minute shortages. Prepare staff monthly roster for the Passenger personnel. Check Staff daily attendance. Reply to all queries / complaint and claims received and report to the respective Managers (Passenger /Ramp Services) Plan staff annual leaves. Prepares a detailed monthly activity report. Responsible for exercising due diligence towards Health & Safety of self & others in the organization as well as environmental protection issues. Responsible for Safety & Quality of the function / Task performed. Deputize for Sr. Manager/Manager for administration and/ or operational function/ responsibilities as and when required. coordinate and interact with various government agencies (ATC, AAI, DGCA, BCAS etc.) in order to ensure smooth flight operations (Pre/Post flight) Extend proper communication to staff periodically for delay and before schedule operations etc. Ensure safe and secure operations and flight departure on or before schedule time in coordination with respective flight supervisors Establish counter management, que management and proper boarding guidelines Coordinate crew movement as per the airline specifications ensure FHR is properly filled and timely signed by respective airline representative Arrange proper equipment allocation for flight operations and ensure that equipment requirement of flight/freighter is met With proper rostering ensure availability of adequate trained manpower at respective locations within the passenger terminal and coordinate with duty officers of other departments for the same conduct staff evaluation as and when required in liaison with the respective supervisors Conduct/arrange training staff as and when necessary. Handle staff grievances and complaints and other administrative issues. Ensure availability of required number of staff in each area, including hiring of staff Ensure and organize training and monitor training standards in accordance with company and carrier requirements Ensure availability of required handling equipment Ensure terminal discipline at all times Monitor rostering of staff for effective cross utilization Establish administrative practices and implementing cost cutting measures Ensure licensing, installation and maintenance of communication facilities Arrange and ensure transportation of crew and staff, where applicable Liaison with carriers, authorities at the airport, OAL and handling agencies Ensure that performance standards set forth in the carriers handling agreement are met in all respects Conduct regular meetings with customer airlines for service feedback and improvements Coordinate activities of the airport operations as far as flight handling is concerned and extend proper communication to staff periodically Monitor flight operations including pre-flight, arrivals, departures and post-flight activities Conduct briefing in advance of the days operations and solutions to the problems faced by the staff periodically Prepare staff performance/appraisal reports as per company rules Coordinate and interact with various government agencies and maintain rapport in order to ensure smooth flight operations Handle staff grievances and complaints within reasonable time span Handle multiple tasks to maintain optimum work output Coordinate with the security/vigilance department Be part of the AOCC and be able to take decisions and implement them whenever and wherever required Update staff about changes and advise them about their progress periodically verbally and in writing Ensure proper implementation of company policies and procedures Sanction/monitor leave records of staff and check sufficient staff is available for flight requirement Check on absenteeism and take necessary action to avoid discrepancies and complaints from the customer. Responsible and accountable for overall quality, safety and security of operations. You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty. Perform any other function as required by the VP-CS EDUCATIONAL QUALIFICATION Bachelor/Master’s Degree in Business Administration RELEVANT EXPERIENCE 96-120 months in a supervisory environment, including successful management of multi-cultural teams. Have demonstrated ability in preparing senior management reports and data analysis Have the appropriate skill set, to set and manage priorities Exceptional command over MS Office (excel), Excellent command over written and spoken English with the ability to document operational business case scenarios, develop process flow documentation. PERSONAL CHARACTERISTICS & BEHAVIOURS Demonstrate excellent managerial and leadership skills Good communicator and able to relate to all levels of staff A team player and leader at handling cross-sectional teams Comprehend and translate complex data and its relationship to trends and observations

Role & responsibilities Coordinate and interact with various government agencies (ATC, AAI, DGCA, BCAS etc.) in order to ensure smooth flight operations (Pre/Post flight). Extend proper communication to staff periodically for delay and before schedule operations etc. Ensure safe and secure operations and flight departure on or before schedule time in coordination with the respective flight supervisors. Establish counter management, queue management and proper boarding guidelines. Coordinate crew movement as per the airline specifications. Ensure FHR is properly filled and timely signed by respective airline representative. With proper roistering ensure availability of adequate trained manpower at respective locations within the passenger terminal and coordinate with duty officers of other departments for the same. Provide staff information to the Duty Manager for their evaluation. Handle staff grievances and complaints and other administrative issues which need not be escalated. Ensure adequate availability of staff in each functional area. Ensure availability of required handling equipment. Ensure staff follows procedures as per training rendered Ensure terminal discipline at all times. Monitor roistering of staff for effective cross utilization. Arrange and ensure transportation of crew and staff, where applicable. Liaison with carriers, Authorities at the airport, OAL and handling agencies. Ensure that the performance standards set forth in the carrier's handling agreement are met in all respects. Contact customer airlines for their feedback. Coordinate the activities of the airport operations as far as flight handling is concerned and extend proper communication to staff periodically. Monitor the flight operations including pre-flight, arrivals, and departure and post flight activities. Conduct briefing in advance of the day's operations and solutions to the problems faced by the staff periodically. Assist the Duty Manager in staff appraisal reports as per company rules. Coordinate and interact with various government agencies and maintain rapport in order to ensure smooth flight operations. Encourage staff involvement for constant operations improvement. Handle staff grievances and complaints within a reasonable time span and escalate to Duty Manager wherever required. Handle multiple tasks to maintain optimum work output. Update staff about changes and advise them about their progress periodically verbally and in writing. Ensure proper implementation of company policies and procedures. Sanction/monitor leave records of staff and check sufficient staff is available for flight requirement. Allocate staff as per airline requirement Brief the team on special instructions and distribute the duties Ensure necessary stationery and documents for flight handling Ensure flight number, destination and time are displayed correctly Ensure filing of flight documents Ensure Special Handling Ensure Check in Counter Conduct pre-flight and post flight briefing Assist and guide team/staff when facing difficulty in handling passengers Process standby passengers, interline passengers, upgrading and passengers require special handling Coordinate between boarding, counters, arrivals, MHB staff Ensure boarding and gate function Sort out discrepancies like duplicate check-in, immigration cases, missing passengers, seat duplicating etc. Meet the Airline representative and take briefing. Take charge of flights assigned in Passenger Service Operations. Allocate the staff as per Airline requirement. Conduct pre-flight briefing and ensure that his subordinates are conversant with the standing regulations and procedures. Ensure that each passenger is handled according to precision timing and procedures as per airlines standards. Assist and guide Customer service agent I and agent II facing difficulty in handling passengers. Process standby passengers, interline passengers, upgrading and other passengers that require special handling. Ensure staff verify validity of flight coupons and reconcile tickets with the passenger load. Coordinate between boarding control, Counters, Arrivals, MHB staff, boarding gate staff. Sort out discrepancies and last minute requests at the counter and gate (e.g. duplicate check in, immigration cases, seat duplication, missing passengers, upgrading and seat change etc.,) Ensure complete the Check - In Control Form or Gate Report, recording in detail any incident and action taken. Responsible for housekeeping and cleanliness of the work area. Perform any other duties as assigned by his superiors. Update self with the changes / update Airline wise. Recording incidents and action taken Responsible for housekeeping and cleanliness of work area Perform any other functions as required by the PAX Responsible and accountable for overall quality, safety and security of operations in the assigned area of work. Responsible for reporting to his supervisors occurrences, events, violations and acts that may affect safety, security and company reputation. EDUCATIONAL QUALIFICATIONS Bachelors/Master’s Degree or, Equivalent. RELEVANT EXPERIENCE Minimum 36 Months of experience in Aviation industry out of which at least 1 year should be at CSSA level. Extensive hands-on experience and training in Flight and Ground Operations Passenger Services Airline Administration Dealing with Airports and other authorities. Knowledge of Airport Safety & Security Regulations especially Terminal operations including DGR, IATA, ICAO BCAS requirements. Thorough knowledge of GHA, IATA Regulations, Airport Handling Standards. Willingness to work in night shifts and extended hours. Excellent command over spoken and written English. Adequate knowledge of computers. Sense of responsibility towards customer needs and expectations. Motivational and leadership qualities. PERSONAL CHARACTERISTICS & BEHAVIOURS Demonstrate excellent supervisory and leadership skills Good communicator and able to relate to all levels of staff with excellent interpersonal skills Fluency in written and spoken English. Individual with high energy levels. Ability to lead a diverse team and display leadership skills While handling cross-sectional team. Ability to think logically, in addition to managing operational pressure A problem solver, with the ability to make quick decisions based on available facts. Proven ability to lead, mentor and a young and dynamic group of talent. Ability to understand and interpret customer airlines operational manuals Ability to work in teams, whilst displaying a high degree of motivation, enthusiasm and commitment

Role & responsibilities Human Resource Administration and Management Handling day to day functions in regards to HR and Administration issues. Attending phone calls and respond to all sort of HR & Admin related queries. Maintenance of staff personal files in a firmly manner. Responsible of keeping updated employee data in a physical and digital form in Zing- HR. Preparation of staff duty rosters. Book Keeping (Responsible for handling office records/files). Responsible in handling staff medical (pre-joining). Maintenance of office stationery/minor repair and maintenance. Supervise housekeeping staff in keeping the work place neat and tidy at all times. Preparation of HR letters as per the requirement. Preparation of Offer Letters, Engagement Letters, Renewal Letters etc., as and when needed. Works on employees contract and necessary action and follow up. Recruitment and Selection Keeping resume data bank up to date in a well-organized way. Assist HR Manager in screening/short listing CVs. Call and take the initial telephonic round to judge the suitability of candidates before inviting them for personal interview. Inform Recruitment Panel members in advance about the interview dates and venue, and make the interview arrangements accordingly. Preparation of interview sheet date-wise about the selected/rejected/KIV candidates. Collection and storage of employee documents (Resume, Job Application Form, Interview Evaluation Form, Educational Certificates, Experience Certificates, Mandatory ID Proofs, Back Office Forms etc., Verification of educational & experience certificates submitted by the candidates. Prepares HR Offer Letters/Letter of Engagement for selected candidates. Preparation of Offer Letters, Engagement Letters, Renewal Letters etc., Conducts basic orientation of new employees. Conduct induction program to the new joiners Assisting in completion of documentation and AEP formalities. Responsible to nominate new joiners for AVSEC program and to ensure all new joiners are issued with AEPs within the stipulated time. Coordination with Training department for fresh training batches and further follow up. (Coordination with L & TD department for training to new entrants and refresher training to existing employees) Payroll and Administration Works on attendance module and coordinate with all departments to avoid discrepancies in salary processing.(Coordinate and collect the salary data (staff attendance, OT report, Allowances detail etc., from all the department, compile, update, verify and arrange to send it HR Manager for salary process) Validate the Muster Report received from HQ for final salary process. Assist in payroll processing and verification. Attending staff salary issue and resolve the issue (Handling staff queries and concerns about salaries and to resolve it) Staff Welfare Attends to employees grievances and complaints; provides guidance if necessary. Provide assistance and support to employees in need, ensuring their overall wellbeing and welfare. Conduct assessments and evaluations to identify employees welfare needs and concerns. Maintain confidential records of employee welfare cases and ensure data privacy and security. Shall be a SPOC in regards to employees medical insurance needs. Perform other duties as assigned by Reporting Authority. Responsible and accountable for overall quality, safety and security of operations in the assigned area of work. Responsible for reporting to his supervisors occurrences, events, violations and acts that may affect safety, security and company reputation. Preferred candidate profile Bachelors in Arts/Commerce from recognized university. Bachelor Degree in any stream. Masters Degree in Business Administration/ PGDM in HR would be an added advantage. Minimum 6 months experience in recruitment & Selection. Minimum 3 to 4 years working experience in HR domain is mandatory. Shall possess sound knowledge of official correspondence.