Senior Operations Executive

Roles & Responsibilities:

• Performance-oriented candidates with a minimum of 2 years of work experience in a US/Canada

sales/cross-selling/lead generation process in an International BPO

• Responsible for effectively handling customer queries and providing exceptional customer service

• Maintaining consistent productivity and consistently achieving assigned sales targets

• Ability to handle clients professionally during all interactions

• Meet call quality requirements according to call monitoring guidelines

• Effective presenter, negotiator, collaborator, and deal closer

• Creating and monitoring sales pipeline and achieving assigned goals and targets

• Motivation for sales, sales planning, implementation, and rapport building

• Establish, develop, and maintain positive business and customer relationships. Requirements for this Position

• At least 2 years of US/Canada Sales/Lead Generation (Voice) experience

• Excellent people and interpersonal skills

• Working experience in a call center handling outbound sales operations

• Both graduates and undergraduates can apply

• Tech-savvy with a good understanding of/ability to learn new technologies

• Find creative solutions to effectively address customer concerns

• Probing skills, as relevant to the issue and level of the caller

• Find opportunities and suggest process improvements

• Ability to empathize and work with customers in real-time to resolve issues.

PERKS & BENEFITS:

• Salary Range: Rs upto 50,000 per month (for deserving candidates)

• Monthly Incentive

• 5 days a week (US shifts)

• Saturday & Sunday fixed off

• Free Cab Facilities for pick-up and drop.

• Free Meals & Refreshments.