Senior Operations Executive

Role Overview: As a Senior Executive - Operations at Zingbus, you will play a crucial role in ensuring the smooth and efficient daily operations of the bus routes to deliver a standardized and reliable travel experience for passengers. Your focus will be on managing buses and crews, minimizing delays, and enhancing overall customer satisfaction to maintain high Net Promoter Scores (NPS). Key Responsibilities: - Ensuring a seamless and enjoyable journey for all passengers. - Addressing and resolving customer complaints and issues promptly. - Overseeing bus scheduling and maintenance to ensure reliability and safety. - Coordinating availability and assignment of buses. - Monitoring bus conditions to meet Zingbus standards. - Monitoring bus routes and schedules to identify and mitigate delays. - Implementing strategies to minimize delays and improve on-time performance. - Analyzing delay reports and taking corrective actions. - Managing and supervising the crew, including drivers and support staff. - Providing regular refresher training to Marshals. - Optimizing route planning and resource allocation for enhanced efficiency. - Ensuring compliance with regulatory and safety requirements. - Implementing best practices for improved route management processes. - Preparing and presenting regular reports on route performance, accidents, customer feedback, and operational metrics. - Using data-driven insights to identify areas for improvement. - Onboarding new vendors for Maxx Routes. - Coordinating with existing vendors and managing billing. - Onboarding new rest stops for Maxx Routes as per SOP. - Coordinating with existing rest stops and managing billing. - Coordinating with internal and external stakeholders for smooth operations. Qualifications Required: - Prior experience in operations management, preferably in the transportation industry. - Strong organizational and leadership skills. - Excellent communication and interpersonal abilities. - Ability to analyze data and make informed decisions. - Knowledge of regulatory requirements and safety standards in the transportation sector. - Proven track record of improving operational efficiency and customer satisfaction. - Bachelor's degree in Business Administration, Logistics, or a related field. Joining Zingbus will offer you the opportunity to be part of a fast-growing company revolutionizing intercity travel in India. You will play a critical role in shaping the B2B narrative, building partnerships, and working in a dynamic, innovative, and collaborative environment with ample growth opportunities.,