Senior Operations Executive

Job Profile-Business Operations

•            Coordinate and support to staff in their day to day operations.

•            Sharing Quotation

•            Providing customer support by answering queries and resolving their issues.

•            Follow up for Payment Collection.

•            Keeping records of all sales and Purchase and its documentation.

•            Responsible for prepare of MIS reports, stock, Dispatch, SO and PO.

•            Need to Interact with Principle companies like Dell, IBM and Lenovo for getting commercials as well as to complete documentation.

•            Maintain & Develop relationships with existing customers via Phone Calls and emails.

•            Has to Coordinate with Vendor as well as customer for prompt delivery of materials

•            Negotiations with Vendor.

•            Need to maintain existing customer data base & regular follow up as well as future business.

•            Responsible for end to end business operations.

•            Receiving, checking & dispatching IT Materials as well as products.

•            Responsible for maintaining and developing client-business relationships

•            Ensure outstanding customer satisfaction by maintaining strong working relationships to bring in repeated business, as well as pursue new clientele opportunities.

•            Responsible for Admin Activities like office maintenance, bills, and invoices.

•            Provide solution to customer queries via email or calls.

•            Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.

•            Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.

•            Responsible for coordinating with OEM & Vendors for getting commercials, Negotiations & closing of POs.

•            Responsible for end to end delivery of materials as well services from vendors to customers

•            Need to meet the designated TAT for delivery

•            Should have thorough knowledge of IT Hardware products Like HP, IBM, Dell, Lenovo, Cisco, Netapp , Software products, Microsoft Products, Adobe, AutoCAD & many more

•            Should be having excellent negotiations skills

•            Able to manage entire business operations, Purchases for the organisations.

1. Good voice quality and a pleasant disposition.

2. Good oral and written communication skills.

3. Net & computer savvy.

4. Desired candidates should have Excellent interpersonal, communication skills, convincing skills and negotiation skills.

You will get to:

1. Work closely with and be part of a truly amazing team

2. Join a fast-growing company early, make a difference and enjoy the ride

3. Challenge yourself and take your career to the next level

4. Enjoy a competitive compensation package with unlimited earning potential skills